Regional Director of Operations

Overview Salary: $110,000 | Reports Directly to President | 4 Regional Offices About Way Companies At Way Companies, family isn’t just who owns the business — it’s how we operate. Since 1918, our mission has been simple: take care of our people, and they’ll take care of our customers. That philosophy has carried us for more than a century. We are proud to offer a workplace where loyalty runs deep, friendships are built, and every employee has the opportunity to grow. At Way, you’re not just building a career — you’re becoming part of a family legacy. The Opportunity The Regional Director of Operations plays a critical leadership role in ensuring operational excellence, team performance, and cultural strength across four regional offices. Reporting directly to the President, this individual will be responsible for improving the effectiveness of our field teams, aligning operations across multiple offices, and driving innovation in how we serve customers and support our technicians. This is more than an operations role — it is a chance to shape the future of a century-old, family-owned company by building processes, culture, and systems that scale. Key Responsibilities Operations & Oversight Lead and manage shared service functions including Dispatch, Procurement, Facilities, and Subcontractor Coordination. Oversee customer service processes, Spot & Service workflows, refrigerant tracking, and compliance standards. Standardize policies and procedures across all four offices to ensure consistency in performance and service delivery. Analyze procurement processes across the company to identify efficiencies and cost savings opportunities. Provide backup support for dispatch operations as needed. Coordinate and lead cross-departmental and Houston-area operational meetings. Field Team Performance & Culture Partner with location managers to enhance technician onboarding, productivity, and retention . Design and coordinate training programs, operations meetings, and quarterly technician breakfasts. Create clear career paths and development opportunities for service technicians and support staff. Manage technician incentive and bonus programs that reward excellence and encourage long-term retention. Strengthen communication between the field, office, and customers, ensuring field teams feel supported and empowered. Drive initiatives to reduce turnover, increase engagement, and build a strong team culture . Oversee safety programs and compliance, ensuring all regulatory requirements are met and exceeded. Lead monthly safety meetings and reporting to foster a strong culture of safety. Partner with Sales and Marketing teams to support annual goals and develop new technical products and services. Identify, implement, and champion process improvements that enhance efficiency, customer satisfaction, and profitability. Desired Skills & Experience Minimum of 5 years’ experience in HVAC service operations leadership. Strong track record of construction-related project management. Proven ability to create intuitive, innovative solutions to complex operational challenges. Excellent leadership skills with a focus on coaching, mentoring, and culture-building . Strong organizational and detail-oriented mindset. Excellent communication skills, both written and verbal. Proficiency in databases, spreadsheets, presentations, and reporting tools. A self-directed, motivated team player who thrives in a fast-paced environment. Demonstrated HVAC market and customer knowledge. Why Join Way Companies? Family-Owned Stability & Legacy – Join a company that has thrived for over 100 years by treating employees like family. Direct Leadership Impact – Report directly to the President and play a defining role in shaping company culture and operations. Career Growth – Build programs that not only support technicians but also leave a lasting mark on how we develop talent. Comprehensive Benefits – From paid training, auto allowance, and insurance contributions to 401(k), tuition assistance, and generous time off. Benefits Package Includes: Paid Training & Education Assistance Medical (HSA/Buy-Up options), Dental, Vision Company-paid Teladoc, LTD, AD&D, and Life Insurance Voluntary Supplemental & Dependent Life Insurance Flexible Spending Accounts (FSA/HSA) with Company Contributions Voluntary Short-Term Disability, Accident, Cancer, and Hospitalization Coverage Legal & Identity Theft Programs Company-Provided Uniforms Referral Bonus Program 401(k) Retirement Plan Paid Vacation & Holidays The Bottom Line This role is about more than managing processes — it’s about leading people, building culture, and driving performance in a company where family values meet operational excellence . If you’re ready to join a team that’s proud of its past and excited about its future, Way Companies invites you to step into this leadership role and make an impact that lasts. Equal Opportunity Employer, including disabled and veterans. #J-18808-Ljbffr Way Service, Ltd.