Front Desk Officer

Mouratoglou Racket Club

Leveraging the success of its world-famous Academy in the South of France, Mouratoglou has extended its coaching methodology beyond borders since 2020. Through its existing 27 centers in Greece, Malaysia, Italy, the UAE, the United States & Indonesia, players of all ages and levels can enjoy the unique Mouratoglou experience worldwide.

We are looking for a proactive and client-focused Communication Officer to join our future Racket Club in San Antonio, Texas.

As the main point of contact for our clients, you will manage daily communications and help ensure a smooth, welcoming and professional experience throughout their journey with our tennis center.

Job Description

• Manage client communications via WhatsApp, email and phone
• Respond to inquiries regarding lessons, programs, schedules, prices and availability
• Assist clients with bookings, confirmations, payments and rescheduling
• Provide clear and accurate information about the center's services
• Suggest suitable alternatives when a requested service or time slot is unavailable
• Help convert client inquiries into bookings while maintaining excellent service
• Coordinate with the Office Manager, Head Coach, Tennis Director and on-site teams
• Support reception and pro shop operations when required
• Maintain organized communication records and ensure reliable follow-up

Profile

• Excellent written and verbal communication skills
• Professional, friendly and solution-oriented approach
• Strong organizational skills and attention to detail
• Ability to manage several conversations and requests simultaneously
• Comfortable working in a fast-paced environment with changing priorities
• Commercial mindset and ability to understand clients' needs
• Patient, adaptable and able to remain calm when dealing with demanding situations
• Positive attitude and strong team spirit