Assistant Store Leader

Job Overview You partner with the Store Leader to maximize store productivity and profitability through leadership, coaching, and operational excellence. You set the tone on the sales floor, elevate service through omni‑channel and virtual selling, and create an inclusive environment where associates can thrive as their authentic selves. Key Responsibilities Model Kate Spade service behaviors and selling standards; lead a high‑energy, client‑focused environment. Drive omni‑channel and virtual selling; ensure clienteling through client books, outreach, and loyalty programs. Empower the team to personalize experiences and resolve customer issues effectively. Lead customer data capture to support marketing and repeat business. Recruit, onboard, and develop diverse talent; provide coaching and manage under‑performance. Set clear goals, review KPIs (traffic, conversion, UPT, AUR), and coach to results. Act as Store Leader in absence; foster an inclusive motivating culture. Build community networks to support recruiting and brand awareness. Own store sales plans and forecasts; create action plans to address business opportunities. Inspire the team to exceed performance standards across all selling channels. Partner with corporate teams to analyze market data and optimize strategies. Champion Kate Spade aesthetics and philosophy; maintain brand and operating standards. Execute visual directives and ensure an impeccable store environment. Communicate sell‑through, stock trends, and customer feedback to improve results. Oversee opening/closing procedures, cash handling, and facility security. Manage schedules and payroll budgets; adjust staffing to business needs. Ensure compliance with policies, safety, and loss prevention standards. Support inventory management, cycle counts, and shipment accuracy. Manage live stream shopping sessions and leverage social media trends to drive engagement. Qualifications 2+ years of retail management experience (fashion/lifestyle or comparable environment). A combination of education and experience will be considered. Strong leadership communication and organizational skills. Proficient in Microsoft Word, Excel, PowerPoint, and Outlook; experienced with retail systems. Ability to analyze selling reports, identify trends, and react quickly. Strong English language proficiency (for EU). Ability to work a flexible schedule to meet business needs—including nights, weekends, peak busy season, and high‑traffic retail days (including, but not limited to, public holidays). Ability to lift at least 25 lbs. regularly (up to 50 lbs, occasionally), to climb, bend, kneel, and maneuver sales floor and stockroom. Schedule & Physical Requirements The role requires a flexible schedule that may include nights, weekends, peak busy season, and public holidays. Physical duties include lifting up to 50 lbs., climbing, bending, kneeling, and maneuvering in the sales floor and stockroom. Benefits Medical insurance Dental insurance Vision insurance 401(k) Paid paternity and maternity leave Commuter benefits Disability insurance Tuition assistance Base pay range $18.50‑$29.00 (minimum wage compliance) Competencies Courage : Provides direct, actionable feedback; confronts problems and takes necessary action. Creativity : Generates original ideas and connections between unrelated concepts. Customer Focus : Dedicated to meeting internal and external customer expectations; uses feedback for improvements. Dealing with Ambiguity : Cope with change and uncertainty; decide and act without a complete picture. Drive for Results : Exceeds goals consistently; bottom‑line oriented; pushes self and others for results. Interpersonal Savvy : Builds constructive relationships, uses diplomacy, and diffuses high‑tension situations. Learning on the Fly : Learns quickly from new problems; experiments and adopts solutions. Strategic Agility : Sees ahead, anticipates future trends, and develops competitive strategies. Developing Direct Reports : Provides challenging tasks, holds development discussions, and supports career goals. Building Effective Teams : Creates strong morale, shares wins, fosters open dialogue, and ensures belonging. Equal Opportunity Employer Kate Spade is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant’s or employee’s qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law. Americans with Disabilities Act (ADA): Tapestry, Inc. will provide applicants and employees with reasonable accommodation for disabilities or religious beliefs. If you require reasonable accommodation to complete the application process, please contact Tapestry People Services at View phone number on click.appcast.io or View email address on click.appcast.io. #J-18808-Ljbffr