Front Office Manager

Raines Co. - Your Future is Now!You play a key role in the successful stay of each guest that walks into your hotel. You are diligent in ensuring the front office team has great attention to detail and you are able to motivate and train your team to be great every day!Because of your high level of energy, your potential for growth is outstanding. If you exhibit these qualities, Raines Co. will be a great opportunity for you to realize your full potential.Established in 1988 as a family-owned business, we have grown into a fully integrated development, management, and investment company that develops, operates, and owns the world’s leading hotel brands as well as boutique hotels. Raines has maintained a family-oriented culture that believes in building relationships with our associates, with our partners and within the communities where we operate.We offer comprehensive Medical/Dental/Vision benefits, 401K, a generous PTO program, and the opportunity to join a winning culture recognized for rewarding our best with opportunities to advance their career within the company.Job Summary:The Front Office Manager is responsible for directly supervising all front office personnel and ensuring proper completion of all front office duties.Essential Job FunctionsParticipates in the selection of front office personnelTrains, cross trains, and retains front office personnelSchedules the front office staff in accordance with budget guidelines and through the direction of the GMSupervises workloads during shiftsEvaluates the job performance of each front office employeeMaintains working relationships and communicates with all departmentsMaintains master level key controlVerifies that accurate rooms status information is maintained and properly communicatedResolves guest related problems quickly, efficiently and courteouslyUpdates group information to include the maintenance and preparations of any group requirements and relays that information to appropriate personnelReviews and completes credit limit reportUses company-wide tools, systems and applications without exceptionWorks within the allotted budget for the front officeReceives information from the previous shift and passes on additional details to the oncoming shift or managerEnforces all cash handling and credit policiesConducts regularly scheduled meetings of front office personnelConducts regular audits of Brand standards and makes sure they conform to QA specificationsMaintains and upholds standards of brand and/or Raines Co. to the highest levelMaintains accounts receivables so as not to exceed 90 days and responsibility of all cash accounts on propertyExperience and Education:Minimum two years of progressive experience in hotels or related fieldsPrior front desk and supervisory experienceExperience with brand or property specific PMSM3, Efficenter, Quore, and other hotel related systemsProficient in Microsoft 365 or similar computer applicationsMinimum High school diploma, GED or equivalentBachelor’s degree in Hospitality, Business Administration or related field preferredRaines is proud to be an Equal Opportunity EmployerWe are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, genetic information or any other protected characteristic as outlined by federal, state, or local laws.This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Pre-employment background check required.EEO/D/VApplication Tips: We encourage job seekers to protect themselves from email and recruiting scams. Please note: 1) We do not accept applications via email or fax; 2) We never ask for money as part of the application process; 3) We only contact job applicants from approved email domains.