Customer Experience Representative Web Services

Alton Lane is actively recruiting for a Remote Part Time Customer Experience Specialist Weekend shifts. Alton Lane is actively hiring for Customer Experience Specialist for our growing Customer Experience Department as we are growing rapidly. We are actively hiring a team member to work 16 hours each week with a set schedule of Saturday and Sunday 2:00pm-10:00pm EST A Customer Experience Specialist is passionate about developing new processes, organization, supporting a team, and providing an unsurpassed service experience to our customers. Working here means being entrepreneurial, leading with integrity, taking initiative, thinking big, and working as a team to expand our presence across the country, introducing our brand to new customers, and taking ownership of driving our business to new heights. A Customer Experience Specialist will proactively manage customer communication in addition to a variety of other tasks, so the ability to multitask, think creatively, and prioritize is critical. The expectations of a Customer Experience Specialist are: Partner with the VP of Sales and Customer Experience Lead to build a best-in-class customer experience for our client base Manage the client experience through phone, email, and chat Work closely with cross-functional teams to answer customer inquiries and regularly provide updates on their orders, shipments, and production status details Ensure customers receive responses in real time Track and monitor customer interactions and manage customer information Be confident and knowledgeable with customer correspondence regarding style and pricing questions Be timely and provide clear, honest, and respectful communication with all customers and team members at all times Flexibility to work evenings and weekends You are an individual contributor who is always looking for opportunities to grow and develop in your professional career, meet new people, anticipate the needs of your team and customers, and embrace frequent changes and challenges. Bachelor's Degree or equivalent work experience in a related field (textiles + fashion merchandising, communication, business administration, etc) ~2+ years experience in a customer service or retail management role with a demonstrated track record of providing excellent customer support ~ Ability to handle escalated customer service issues with empathy and a results and solution-oriented approach ~ Strong technical skills including familiarity with Netsuite, Zendesk, JustCall - *preferred ~ Access to our luxury clothing and accessories through a generous employee discount program Direct exposure to leadership and senior management, focusing on high-level sales strategy and business development training We celebrate the diversity of all backgrounds and are committed to creating and fostering an inclusive culture for our Community.