Retail Customer Service Representative

Job Description

Job Description

Specialty Building Products is currently looking for a Retail Customer Service Representative to join our VALUES based organization. The Retail Customer Service Representative will oversee and manage key client accounts within the retail sector. This position requires a strong understanding of retail operations, sales strategies, and customer relationship management.

The Retail Customer Service Representative serves as the primary point of contact for assigned retail accounts and works collaboratively with internal teams to ensure client satisfaction, sales growth, and account retention. 

Duties/Responsibilities:

• Account Management: Build and maintain strong relationships with assigned retail accounts, acting as the main point of contact for all inquiries, concerns, and requests. Proactively identify opportunities to increase sales and promote client loyalty. Understand the EDI flow of all stock and SOS orders. 
• Sales Growth: Develop relationships with retail accounts to drive sales growth within assigned area.
• Customer Support: Provide exceptional customer service and support to retail clients. Address any issues or concerns promptly and effectively, ensuring a positive experience for the clients. Collaborate with internal teams, such as accounting and logistics, to resolve any operational challenges. 
• Account Planning: Develop comprehensive account plans for each assigned retail account, outlining specific goals, targets, and action steps. Regularly review and update pricing and item availability to adapt to changing market conditions and client needs. 
• Market Knowledge: Stay updated on industry trends, competitor activities, and market dynamics within the retail sector. . 

Required Skills/Abilities:

• Excellent communication and interpersonal skills, with the ability to build rapport and establish long-term relationships with clients. 
• Strong problem-solving and negotiation skills 
• Self-motivated and able to work independently, as well as collaborating effectively within cross-functional teams; ability to work in fast paced environment. 

Education and Experience: 

• High School Diploma or equivalent (GED). 
• Preferred basic Building Materials or Construction Knowledge. 

Specialty Building Products is the leading distributor of specialty building products in North America. SBP operates under the brands U.S. LUMBER, Alexandria Moulding, REEB Millwork, DW Distribution, Millwork Sales, Amerhart and OrePac. We serve in all 50 states in the U.S. and 8 provinces in Canada from over 61 locations. Here at SBP we are a people first organization, our team is built upon strong culture and standards for success. We value your perspective and want to learn more about you with a commitment to laying the foundation for you to build a successful career with us. Join us and  EVOLVE your future at Specialty Building Products! 

Being a part of SBP you will be eligible for many benefits. Full-Time benefits would include: 

• Medical, Dental, Vision given on the 1st of the month following 30 days of employment
• Company-Paid Life Insurance & Disability
• 401(k) with Company Match
• Company-Paid Time Off
• Paid Holidays & Floating Holidays
• PLUS ADDITIONAL PERKS!

We are proud to have the best team in our industry. We have experienced a tremendous amount of growth as a company. This growth has served not only our customer base but has also provided significant opportunities for advancement amongst our employees. 

*Please be careful about scam recruitment. Specialty Building Products would never send any candidate a check or instructions to deposit funds in a bank account in connection with the interview or hiring process.

Specialty Building Products is an equal opportunity employer. It is our policy of Specialty Building Products not to discriminate in hiring and employment on the basis of race, color, religion, national origin, sex, disability, age, military status, genetic information, or other protected class status in accordance with all applicable federal, state, and local laws.