Cross Connect Specialist

At Switch, we don’t just design, build and operate data centers—we are enabling the technology of the future. Led by Founder & CEO, Rob Roy, we believe in revolutionary innovation, operational excellence and the principle of karma. Switch is where talented people come together to EVOLVE the digital world. We believe that innovation isn’t just about technology—it’s about the people, culture, and purpose that make it happen. Every Switch team member contributes to a mission greater than themselves: to create the world’s most advanced digital infrastructure that powers the progress of humanity. The Role: Cross Connect Specialist The Cross Connect Specialist manages customer circuit orders from submission through completion. This role coordinates new installations, disconnects, moves, adds, and changes across Switch data center locations and external carrier networks. You will review orders for completeness, gather missing information, maintain accurate circuit records, and coordinate delivery across customers, carrier partners, Project Management, Sales, and internal engineering teams. Success in this role requires telecommunications knowledge, careful order management, and consistent communication around deadlines, dependencies, and service expectations. This position reports to the Cross Connect Manager and does not have supervisory responsibilities. What You’ll Do Manage customer circuit orders from submission through installation, activation, or disconnection. Review orders for complete and accurate service, location, technical, billing, and contact information. Work directly with customers to obtain missing information required to process orders. Coordinate new installations, disconnects, moves, adds, and service changes with carrier partners and internal teams. Submit and monitor orders through completion, including requests that require expedited handling. Maintain accurate customer circuit records, order details, milestones, and status updates in Salesforce. Communicate critical dates, dependencies, risks, and deliverables to customers and internal Switch stakeholders. Build productive working relationships with telecommunications carriers and service providers. Coordinate across Project Management, Sales, Engineering, and Operations teams to support timely service delivery. Verify that completed work aligns with customer requirements and agreed delivery expectations. Develop and maintain working knowledge of Switch products, services, and connectivity offerings. Identify order issues early, elevate risks appropriately, and help drive resolution. Support mission-critical customer requests with urgency, accuracy, and accountability. What We’re Looking For You communicate clearly and proactively with customers, carriers, and internal teams. You maintain accurate records and follow orders through completion. You identify missing information, dependencies, and delivery risks before they cause delays. You remain organized while managing multiple orders and competing deadlines. You use sound judgment when prioritizing work in a mission-critical environment. You build trusted working relationships across customer and carrier organizations. You take ownership of issues and follow through until they are resolved. You support teammates and contribute to consistent service delivery. What You’ll Bring Required Qualifications Three or more years of customer-facing experience in telecommunications, network services, carrier operations, order management, or a related field. Working knowledge of telecommunications products and network infrastructure, including: Ethernet Wavelength services Dark fiber IP services Cross connects Carrier interconnections Experience processing or coordinating circuit installations, disconnects, moves, adds, or changes. Experience working with telecommunications carriers, customers, and internal delivery teams. Ability to manage multiple orders while maintaining accuracy and meeting deadlines. Strong written and verbal communication skills. Strong organizational, prioritization, and problem-solving skills. Proficiency with Microsoft Office applications. Working experience with Salesforce or a comparable CRM or order management platform. Preferred Qualifications Bachelor’s degree or an equivalent combination of education and relevant experience. Experience supporting connectivity services within a data center, colocation, cloud, or mission-critical environment. Experience coordinating orders that span multiple carriers, facilities, or geographic locations. Why Switch? A Culture of Karma – We are self-motivated by karma, ensuring our actions contribute to a positive, supportive and forward-thinking environment. Industry Leading Designs – Work with the most advanced data center technology on the planet and be a part of emerging technology development. Flexibility & Remote Opportunities – Whether in-office, hybrid, or fully remote, we offer the technology and support to keep teams connected and productive. Career Stability & Growth – In this expanding industry, we invest in our people, providing opportunities & advancement in a stable, growing company. Generous Benefits Package - Switch provides comprehensive coverage for you and your family that can be tailored to fit your personal needs, and more! Join Us & Make a Difference This is more than a job—it’s a mission. If you’re ready to be part of a culture that values innovation, karma, and limitless potential, we want to hear from you. #J-18808-Ljbffr Switch