HR Services Associate

Job Description Processes HR Data Transactions using applicable technologies to ensure data integrity and proper case documentation. Ensures Manager Self Service entries are accurate and works with managers who need assistance. Reviews data needed for personal information changes—including employee information, the details of the change, and the documentation needed—both inside and outside of HRIS (ServiceNow and HCM); assists with building a more robust knowledge base for the askHR Team. Works with and defers complex inquiries as applicable to the correct HR staff member and resolves issues and questions that arise within the team, department, or with customers. Responds promptly and thoroughly to inquiries while maintaining confidentiality, customer satisfaction, and service excellence. Assists employees with systems navigation, locating forms, submitting forms, and guiding to knowledge articles and other support documents that promote a strong self‑service culture and enhance the employee experience. Assists in administering HR programs or policies following established procedures by resolving inquiries or following the askHR delivery model for handling. Prepares, maintains, and distributes records, forms, basic data, and reports; compiles data/reports on SLAs, Customer Satisfaction, and regularly reviews inquiries to improve knowledge articles and processes. Supports the development and execution of HR projects, performs other duties as directed, reads and follows the Underwriters Laboratories Code of Conduct, and follows all physical and digital security practices. Other duties as assigned. Qualifications University degree in Human Resources Administration, Business Administration, or a related discipline (or equivalent experience) and generally 1–3 years of HR administration or shared services experience. Basic analytical skills. Basic knowledge of HR and organizational policies, procedures, and processes. Basic knowledge of customer service principles, procedures, techniques, systems, and standards. Good customer service and strong listening skills with an empathetic approach. Good interpersonal and communication skills and the ability to work effectively with a wide range of constituencies. Ability to successfully execute against established Service Level Agreements (SLAs). Basic knowledge and working understanding of HRIS platforms (ServiceNow and Oracle HCM). Ability to utilize multiple systems while handling customers/employees via phone, chat, email, etc. Position Details This is a Hybrid position based out of our Northbrook, Chicago or Melville office. Benefits We understand compensation is an important factor as you consider the next step in your career. The estimated salary range for this position is $60,000 to $65,000 and is based on multiple factors, including job‑related knowledge/skills, experience, geographical location, and other factors. This position is eligible for annual bonus compensation with a target payout of 5% of the base salary. It also provides health benefits such as medical, dental, and vision; wellness benefits such as mental and financial health; and retirement savings (401(k)) commensurate with the standard rewards offered in each individual location or country. We provide full‑time employees with paid time off including vacation (15 days), holiday (including floating holidays – 12 days), and sick time off (72 hours). #J-18808-Ljbffr UL Solutions