Sr. OE Sales Operations Specialist

Position Summary

The OE Inside Sales & Sales Operations Senior Specialist is responsible for supporting Original Equipment (OE) sales activities, managing OEM customer relationships and commercial operations, coordinating customer orders and delivery requirements, and supporting sales forecasting, business planning, and performance analysis.

This position works closely with other members of the OE Inside Sales & Sales Operations, OE Sales, OEM customers, and cross-functional teams across global operations to ensure effective sales execution, accurate business reporting, timely financial coordination, and the achievement of organizational sales objectives.

Key Responsibilities

1. OE Sales Support

• Collaborate with the OE Sales team to support sales strategies, monitor sales progress, and achieve annual sales objectives.
• Participate in sales meetings to review sales targets, forecasts, and automotive market conditions, providing relevant updates and insights.
• Support customer communications regarding pricing, commercial terms, and credit/debit conditions in coordination with Sales Managers and relevant departments.

2. Customer Relationship & Order Management

• Serve as a primary point of contact for day-to-day OEM customer inquiries and order-related activities, ensuring prompt issue resolution and maintaining strong customer relationships.
• Manage customer purchase orders, including order modifications and cancellations, while ensuring accurate processing and timely communication with management and relevant departments.
• Monitor OEM production schedules, customer demand forecasts, and Electronic Data Interchange (EDI) releases to identify changes in order volumes and delivery requirements.
• Coordinate with Supply Chain, Logistics, and Sales teams across U.S. and global operations to support on-time delivery, address supply constraints, and resolve order-related issues.
• Maintain accurate customer records, pricing information, commercial agreements, and OEM supplier portal data to ensure effective account management and operational accuracy.

3. Sales Operations, Forecasting & Business Planning

• Prepare and maintain monthly, quarterly, and annual OE sales forecasts and business plans by consolidating OEM production schedules, customer demand forecasts, and input from Account Managers.
• Monitor and analyze sales performance against business plans, forecasts, and prior-year results, including sales volume, revenue, average selling prices, and profitability by OEM customer, vehicle program, and tire specification.
• Prepare accurate monthly sales and sell-out reports, periodic business performance updates, and management presentations, highlighting key trends, variances, and business developments.

4. Financial & Accounts Receivable Coordination

• Coordinate customer invoicing and accounts receivable activities, including performing monthly account reconciliations, monitoring outstanding balances, and maintaining accurate financial and commercial transaction records.
• Monitor overdue payments, follow up on outstanding receivables, and promptly escalate unresolved payment discrepancies or collection issues to management.
• Collaborate with Finance and Accounting teams to investigate and resolve billing discrepancies, invoice disputes, payment issues, and other customer-related commercial claims.

5. OE Program Management & Cross-Functional Coordination

• Support new OE program launches by coordinating customer requirements, initial orders, prototype shipments, and commercial readiness with relevant internal departments.
• Collaborate with Finance, Accounting, Supply Chain, Logistics, Production, and other internal teams across U.S. and global operations to ensure effective OE sales execution and timely resolution of operational issues.
• Maintain accurate sales and commercial data in SAP, Warehouse Management Systems (WMS), and OEM supplier portals while identifying opportunities to improve reporting accuracy, sales processes, and operational efficiency.

Additional Duties: Perform other sales operations, reporting, and related duties as assigned to support the overall effectiveness of the US OE Sales organization.

Required Qualifications

• Bachelor's degree in Business Administration, Supply Chain Management, Finance, Marketing, or a related field.
• 2–5 years of relevant experience in Inside Sales, Sales Operations, Sales Support, Customer Service, or a related business function.
• Experience in the automotive industry, preferably working with OEM customers or automotive parts suppliers.
• Strong proficiency in Microsoft Excel, PowerPoint, Outlook, and other Microsoft Office applications.
• Experience working with Enterprise Resource Planning (ERP) systems, preferably SAP, and other business management platforms.
• Strong analytical, organizational, and problem-solving skills, with excellent attention to detail.
• Excellent written and verbal communication skills.
• Ability to manage multiple priorities and deadlines in a fast-paced business environment.
• Ability to work independently and collaborate effectively with cross-functional and international teams.
• Strong customer service orientation and professional interpersonal skills.

Preferred Qualifications

• Experience working with automotive OEM customers such as Stellantis, Ford, Mercedes-Benz, BMW, Volkswagen, Hyundai, and Kia.
• Experience with OEM supplier portals, Electronic Data Interchange (EDI), and customer order management.
• Familiarity with sales forecasting, business planning, and accounts receivable monitoring.
• Experience with SAP and Warehouse Management Systems (WMS).
• Previous experience in tire or automotive parts supply operations.
• Experience collaborating with global Sales, Supply Chain, Logistics, and Finance teams.

Key Competencies

• OEM Customer Relationship Management
• Sales Operations & Business Planning
• Sales Forecasting & Performance Analysis
• Order Management
• Accounts Receivable Monitoring
• Cross-Functional & Global Collaboration
• Data Accuracy & Reporting
• Problem-Solving & Process Improvement
• Time Management & Organizational Skills
• Professional Communication & Customer Service

Benefits

• 401k (Traditional or Roth) + 3% employer match
• 11 Paid Holidays
• Health, Dental, Vision insurance with 100% employee coverage ($0 premium/deductible)
• Employee Free Tires program
• 80 hours paid vacation + 8 hours every anniversary
• 40 hours sick time

Position Objective

To support the US OE Sales organization by ensuring efficient customer order management, accurate sales forecasting and performance reporting, effective financial coordination, and seamless collaboration with U.S. and global teams.

The position contributes to the achievement of sales objectives, operational excellence, customer satisfaction, and informed business decision-making under the direction of the US OE Sales VP.