Operations Agent

Are you ready to take flight in a dynamic and fast-paced aviation industry? As a global leader in aviation services, Swissport provides Ground Handling, Cargo Handling, and Passenger Services to over 300 million passengers annually. Our mission is simple - "To provide the aviation industry with consistent and tailor-made solutions around the globe, for a better customer experience."


We believe that our people are what differentiates us from our competition. At Swissport, we are driven by our core values of Show You Care, Do the Right Things and Win as a Team, and we are currently seeking dedicated individuals, who align with these values, to join our team at various locations across the globe.


Job Summary

Operations Agent effectively manages and performs the weight and balance functions in conformance with aircraft specifications, limitations, safety procedures and standards.

The expected pay rate is $19/hr. Full-time employees are offered a range of health and wellness benefits as well as 401(k) with company match paid vacation time, sick time, and company paid holidays.


Your activities

• Coordinate ramp offload and loading activities.
• Coordinate crew wake up and pick up times
• Prepare flight documents including flight plans, weather briefings, NOTAMs, etc.
• Prepare flight messages including arrival and departure messages, load messages, etc.
• Monitor emails and messages.
• Reporting required information to designated flight dispatch for flight planning purposes.
• Accurately prepare and send LDM and CPM messages per carrier standards.
• Post flight review of flight folder ensuring all required documents present and checklists complete.
• Complete load planning including cargo and baggage as required.
• Prepare NOTOC for crew based on cargo load, if required.
• Maintain personal qualifications in all required areas, i.e. weight and balance, dangerous goods, etc.
• Accurately prepare weight and balance load sheets and trim data for the flight, if required.
• Coordinate and transmit information to centralized load control, if required.
• Coordinate fueling activities and liaise with fuelers.
• Liaise with catering companies as required.
• Coordinate boarding of passengers with cabin and flight crew.
• Verify baggage reconciliation prior to departure.
• Act as Account Supervisor when Supervisor is not present.
• Other duties as assigned

Your profile

• High School diploma or GED equivalent
• Minimum six (6) months experience
• Effective communication skills (verbal and written) in English
• Internal and external customer relations skills
• Computer literate with proficiency in Microsoft Word, Excel and Outlook
• Flexible work schedule including evenings, weekends and holidays

What we offer

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Tuition reimbursement
• Vision insurance

At Swissport, we believe in diversity, equal opportunity, and the power of our values to drive our success. We are committed to providing a workplace that fosters inclusion and where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.


Visit our website at to learn more about Life at Swissport.


Join Swissport today and be part of a team that connects the world of aviation!