(USA) Member Team Lead

Overview Position summary and duties are described in the responsibilities below. This role involves supervision of associates, ensuring member service, supporting membership initiatives, and adherence to company policies and procedures. Responsibilities Assist management with the supervision of associates in the assigned area by assigning duties, communicating goals and feedback, training associates on processes and procedures, and providing direction and guidance on member service approaches and techniques to resolve member complaints according to company guidelines. Supports membership by providing information on membership types, programs and benefits to current and prospective members; processes memberships, upgrades, and credit accounts; encourages renewals; participates in sales and marketing events; completes and maintains required documentation; strives to meet membership goals; and promotes the value of Sams Club products and services. Provides and ensures member service by acknowledging the member, identifying needs, assisting with purchases, locating merchandise, guiding self-service technology, assisting with transactions, and ensuring club pick-up orders are filled. Oversees the assigned area by handling claims and returns, organizing merchandise, identifying shrink and damages, maintaining availability of carts and equipment, assisting members with transporting items, and maintaining parking lot cleanliness. Completes accounting records, files transactions and other required documentation by following procedures, providing funds for proper register operation, creating and interpreting financial reports, assisting with investigations, preparing deposits, and maintaining confidentiality and accuracy of financial information. Develops, communicates, and implements processes to meet business needs by collaborating with managers, coworkers, customers, and partners; analyzes information, monitors progress, and identifies improvement opportunities. Demonstrates, promotes, and supports compliance with company policies, procedures, and standards of ethics by explaining and applying them in business processes; supports management in correcting issues and problems. Leads and participates in teams by coordinating work, determining customer needs and priorities, providing guidance and feedback, and modeling adaptability to change. Respect the Individual: Embraces differences, creates a workplace where associates feel seen and connected, builds belonging, and attracts top talent. Respect the Individual: Works as a team, communicates with impact and energy to motivate others, and strengthens the team through mentoring and recognizing contributions. Act with Integrity: Maintains high standards of integrity and ethics, models Walmart values, and supports the goal of operating responsibly. Act with Integrity: Acts in a selfless, humble, honest, fair, and transparent manner. Serve our Customers and Members: Delivers results while putting the customer first. Serve our Customers and Members: Makes decisions based on reliable information and balances short- and long-term priorities, considering team impact. Strive for Excellence: Displays curiosity, takes calculated risks, and demonstrates resilience. Strive for Excellence: Drives continuous improvement, embraces new technologies and skills, and supports others through change. Benefits and Compensation Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase, and company-paid life insurance. Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting. PTO/PPTO may apply for vacation, sick leave, holidays, or other purposes. Amount depends on job classification and length of employment. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. Live Better U is a company-paid education benefit program for full-time and part-time associates. Programs range from high school completion to bachelor’s degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are paid by Walmart. Eligibility requirements apply and benefits may vary by job classification and length of employment. For information about benefits and eligibility, see One.Walmart at The hourly wage range for this position is $22.00 to $30.00 per hour. The actual rate may equal or exceed the minimum wage applicable to the job location. Additional compensation in the form of premiums may be paid based on schedule, facility, season, or work performed. Premiums may apply if criteria are met. Minimum Qualifications 6 months of retail experience including operating front-end equipment (e.g., cash register) and 6 months of customer service experience. Must be 18 years of age or older. Preferred Qualifications Leading a front-end team; supervising experience including hiring, evaluating, mentoring, developing, and managing workload of others. Primary Location: 1755 Hilliard Rome Rd East, Columbus, OH 43228, United States of America Walmart and its subsidiaries are committed to maintaining a drug-free workplace and have a no-tolerance policy regarding illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment. #J-18808-Ljbffr