Customer Success Manager (Customer Service Team Leader)

Customer Success Manager (Customer Service Team Leader) Beaufort County Area, SC Full-Time | In-Person Confidential Client About the Opportunity Our client is seeking a Customer Success Manager (Customer Service Team Leader) to lead a customer-facing team serving the public across two office locations in the Beaufort County area. This is a highly visible leadership role responsible for ensuring exceptional customer experiences, supporting frontline team members, and maintaining operational excellence in a fast-paced environment. The ideal candidate combines strong people leadership with a customer-first mindset, operational discipline, and a passion for developing others. This position will oversee customer service operations across both the Beaufort and Bluffton offices and should expect to maintain a consistent presence at each location based on business needs and a coordinated schedule. About the Organization Our client is a highly respected, mission-driven organization dedicated to delivering exceptional service to the community. Their culture is built around professionalism, accountability, innovation, and a commitment to putting people first. They believe customer service is more than completing transactions - it's about building trust, creating positive experiences, and serving others with excellence. What You'll Do Team Leadership & Development Lead, coach, and develop a team of customer-facing professionals Foster a positive, accountable, and service-oriented culture Conduct performance coaching, feedback conversations, and employee development activities Assist with hiring, onboarding, training, and ongoing team development Identify training opportunities and support cross-functional growth within the team Customer Experience & Service Excellence Ensure a consistently high-quality customer experience across all customer interactions Support team members in resolving escalated customer concerns and exceptions Monitor customer service standards and identify opportunities for continuous improvement Promote a culture centered on professionalism, empathy, and ownership Operations & Process Management Monitor daily customer service operations and workflow effectiveness Ensure adherence to organizational policies, procedures, and compliance requirements Review operational trends, metrics, and service data to identify opportunities for improvement Maintain and update procedural documentation as needed Support operational continuity between multiple office locations Cross-Location Leadership Provide leadership support across both Beaufort and Bluffton offices Maintain a regular presence in each location to support team members and operational needs Partner closely with organizational leadership to ensure alignment across offices Required Qualifications Associate degree in Business, Management, or a related field, or equivalent leadership certification Minimum 7 years of experience in a professional customer service environment Minimum 4 years of leadership experience supervising direct reports in an office setting Proven experience coaching, developing, and managing employee performance Strong proficiency with Microsoft Office, including Excel and Outlook Excellent written and verbal communication skills Valid driver's license Ability to travel regularly between office locations Preferred Qualifications Bachelor's degree in Business, Management, Public Administration, or a related field Experience leading customer service teams in government, financial services, banking, healthcare, or other high-volume service environments Experience managing customer escalations and complex service issues Process improvement and operational management experience What Will Set You Apart A genuine passion for leading and developing people Strong conflict resolution and problem-solving abilities Ability to balance customer experience with operational efficiency Data-driven decision-making skills Exceptional organizational and follow-through capabilities A proactive leadership style that identifies and addresses issues before they become problems A growth mindset focused on continuous improvement Compensation & Benefits Competitive compensation based on experience Comprehensive benefits package Retirement plan Paid time off Professional development opportunities Stable, mission-driven organization with long-term career growth potential Why Join? This is an opportunity to lead a high-performing customer service team while making a meaningful impact within the community. You'll join an organization that values service, accountability, collaboration, and continuous improvement, while providing the support and resources needed to grow as a leader. Apply Today If you're an experienced customer service leader who enjoys developing teams, improving processes, and delivering exceptional service, we'd love to hear from you.