Audio/Visual Collaboration Engineer

Position-Audio / Visual Collaboration Engineer

Location-Dallas, TX(Onsite)

TCB is looking for a Audio / Visual Collaboration Engineer for Dallas. 5 days a week in office.

Brief Overview of Position

The Audio/Visual Collaboration Engineer is part of an industry leading IT team working in a fast-paced environment at Client Bank. Working under the general guidance of the Manager, this individual will be responsible for engineering, design, architecture, day-to-day tasks support, assisting in voice, collaboration and video conferencing systems configuration, administration, and its operation. As well as completing preventative maintenance checks, diagnosis, and repair.

Responsibilities

• Ability to work under pressure and tight timelines.
• Ability to support and troubleshoot live events (Town Halls, Fireside Chats, etc.) quickly resolving or finding a work around.
• This position is also responsible for ensuring the real time collaboration, voice, video conferencing systems from Cloud and Managed Services providers available to Client Bank end user's
• Provide Tier 2 level support of various collaboration, voice, video systems at TCB
• Knowledge of programming/configuration of services being installed by third party A/V integrator
• Ability to manage proposals, including coordination of installers, and tracking of time and materials
• Ability to create a Bill of Material, drawings, and assist with estimated time frame for A/V integration into new builds.
• Serve as point of contact with A/V service providers, vendors, and internal A/V escalation support
• Utilize network performance monitoring tools to isolate root cause issues (Cisco RM, Solarwinds,etc.)
• Work in collaboration with our IT network engineers to resolve hardware, software, or other system problems, and replace defective components working with vendors and managed service providers
• Remediation of A/V hardware to meet or exceed security vulnerability requirement set by internal IT Security team
• Commissioning of new conference rooms and on-site training with local office staff when installation is completed
• Other duties as assigned by management

Required

• Required Bachelor's level college degree or high school diploma with 5 +years of relevant experience as follows
• 5 +years of experience installing, configuring, and maintaining professional A/V equipment (such as video switchers, extenders, amplifiers, DSP, control systems, and microphones) from companies like QSC, Shure, Crestron, Biamp, Cisco.
• General understanding of IP communications and protocols.
• Technical understanding in design, configuration and troubleshooting of collaboration technologies.
• Experience installing and troubleshooting AV and IT related infrastructure (cabling, connectors, rack assemblies, etc.)
• Required ability to read and comprehend AV system design diagrams, specifications and technical manuals.
• Experience with managing Cloud based InterOp solutions
• Knowledge of TEAMS, Cisco WebEx, IM, Web collaboration applications
• Required experience with Cisco codecs, video displays, and microphones
• Experience with tabletop cable terminations, mounting speakers, pulling cables, mounting flat panel displays
• End user support for all Unified Communications - collaborative applications, video, VoIP telephone services
• Research new products to remain current on technology solutions
• Ability to lift, push, carry up to 40lbs and climb ladders 10 tall
• Ability to work long hours on your feet
• Ability to work a varied schedule, including weekends.
• Travel 10%