Part Time Customer Service Associate

The Part Time Customer Service Associate provides customer service above and beyond for customer satisfaction and retention, creating a culture of empowerment for employees to provide excellent service. Responsible for first contact resolution and the customer interaction experience within the location. Immediately handles and resolves customer issues at the counter with the highest level of hospitality and professionalism. Serves as the primary Net Promoter Score (NPS) liaison for the management team, updating and communicating all performance actions and decisions related to NPS. Analyzes NPS results to determine causes and execute plans to improve guest satisfaction. Improves service by communicating and assisting employees to understand customer needs, providing guidance, feedback, and individual coaching when needed. Ensures all corporate policies and procedures are administered and followed by all staff. Wage : $17.00/hr Qualifications 3+ years of demonstrated experience in customer service, with experience in operations and sales. Rental car experience a plus. Excellent customer service skills. Excellent oral and written communication skills. Excellent relationship building and leadership skills. Excellent problem‑solving and decision‑making skills Apply today and shift your career into drive for tomorrow! Benefits and Perks Not only do you get to be part of an organization where you Drive your Potential , Power your Passion!! Below are a few perks and discounts: Up to 40% off the base rate of any standard Hertz rental Retirement programs, including 401(k) employer matching Paid Parental Leave & Adoption Assistance Employee Assistance Program for employees & family Educational Reimbursement & Discounts Voluntary Insurance Programs – Pet, Legal/Identity Theft, Critical Illness Perks & Discounts – Theme Park Tickets, Gym Discounts & more About Us The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world. US EEO STATEMENT At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture—and our success and reputation as a company. Individuals are encouraged to apply for positions because of the characteristics that make them unique. EOE, including disability/veteran Job Info Job Identification 36369 Job Category Customer Experience Posting Date 10/27/2025, 07:29 PM Locations 1000 Col Eileen Collins Blvd, Syracuse, NY, 13212, US #J-18808-Ljbffr