Chief Operations Officer

Chief Operations Officer

The Arc of Chester County is a leading advocacy organization and provider of a lifetime of programs and services for individuals with disabilities and their families. We have a long and positive history in our community and have been providing these important services for over 70 years. If you would like to join an innovative team that has a direct impact on the lives of people with disabilities, check out this opportunity!

All employees at The Arc of Chester County are expected to embrace and exemplify our Mission, Vision, and Core Values. The Chief Operations Officer (COO) will report directly to the Chief Executive Officer. The COO will support and enhance The Arc of Chester County ability to continue to realize and expand its mission as a provider of advocacy, education, and human services. The COO is responsible for managing ongoing business development, growth, and compliance for day-to-day administrative and program operations. The COO will provide day-to-day oversight and management of programs (excluding advocacy), administrative staff, Human Resources, facilities, fleet management, and Information Technology. The COO will participate in advocacy efforts that enhance services the COO is responsible for.

Administrative Operations:

Participate, collaborate and/or implement The Arc of Chester County's 5-year Strategic Plan.

Complete all training and qualifications requirements.

Manage daily administrative operations for the agency by recruiting, supervising, and evaluating the Chief Administration Officer which includes the day-to-day management of the agency facilities, IT, fleet, office administration and management services, and human resources.

Ensure onboarding, recruitment, retention and succession plans are effective and implemented.

Collaborate with the quality and compliance staff and development/marketing staff to ensure all tasks the COO is responsible for are implemented.

Collaborate with the executive leadership team to develop and meet agency goals while supplying expertise, guidance and ensure implementation of operations projects and systems management.

Identify, recommend, develop and implement policies, plans and procedures, and technologies, and systems to improve and streamline organizational operations.

Ensure that departmental decisions and operations such as those for employee management, program management, administrative management are in line with the organization's requirements, strategic plan and mission, vision and core values.

Establish, communicate, and implement operations-related policies, plans and procedures, standards, and security measures to ensure effective and consistent support and execution.

Present periodic performance reports and metrics to the CEO, Board, and other relevant leadership.

Maintain knowledge of emerging practices, technologies, and trends in operations management and apply to all responsibilities.

Identify and ensure that the agency has the appropriate resources and development of resources, including training, optimal table of organizations, growth, and efficient and effective operations.

In conjunction with the Chief Executive Officer, participate in the development and implementation of strategic operational and program plans.

Proactive oversight and management of all aspects of programs, and administration to ensure the needs of those we support, and the agency are met.

Review and approve organization-wide facility and fleet use, planning, and procurement.

Attend and actively participate in Board meetings as required.

Ensure timely lease negotiations and lease management occur.

Other operations duties as assigned.

Program/Service Management and Operations:

Manage, support, supervise and recruit the agency Chief Programs Officer to ensure compliance and daily program operations, development and growth of staff (succession planning) and all programs and services to ensure programs are in compliance and are meeting or exceeding their goals.

Identify, recommend, develop and ensure implementation of policies, plans and procedures, to comply and improve program requirements and operations.

Collaborate with the Executive Leadership team including but not limited to the CEO, Chief Financial Officer, Chief Administration Officer, Chief Quality and Compliance Officer, Chief Development Officer and Chief Programs Officer to ensure maximum benefit to program operations and ensure that services and programs are provided in a cost-effective manner while maintaining defined levels of quality and compliance that reflect the organization's mission and core values.

Collaborate with the Chief Development Officer to optimize marketing and promote the image of the agency's programs and services.

Develop and implement data metrics that measure and monitor operational outcomes to ensure quality, compliance, and effectiveness. Proactively address and resolve issues identified.

Ensure vetting and participate in vetting and feasibility studies of prospective or revised contracts in the bid proposal process, prior to submission.

Keep informed of developments in the social services field and non-profit management and apply information and knowledge in daily management.

Monitor financial performance of programs and services to ensure financial viability and address identified issues.

Research, cultivate, negotiate, and enhance business opportunities to grow overall revenue.

Responsible for ensuring the agency Chief Programs Officer and other program Directors strengthen existing partnerships/relationships and establish new partnerships/relationships.

In collaboration with the Director of Advocacy and the CEO establish, cultivate, and maintain positive relationships with elected and appointed officials, key decision makers and external leaders to advance the agency mission, goals, advocacy efforts, legislative priorities, and strategic plan.

Represent the organization by providing national, state, and local presentations, attending external events/meetings, via conferences, etc.

Other program duties as assigned.

Fiscal Operations:

Collaborate with the CEO, Chief Financial Officer, Chief Programs Officer, CAO and Program Directors to develop and manage the programs, administrative and agency budget.

Ensure program financial operations are consistent with agency policy, procedures and plans and develop budgets following the agency budget process.

Develop and ensure the implementation of financial management to ensure a solid financial position for the agency.

Ensure staff under the oversight of the COO collaborate with the Chief Development Officer and fundraising staff to ensure maximum fundraising efforts and requirements are achieved.

Initiate and participate in contract and rate negotiations and when needed, the agency rate appeals.

Other fiscal duties as assigned.

Education and/or Experience:

A minimum of a bachelor's degree, with experience in non-profit organization, program and fiscal operations.

Substantial experience overseeing HR strategy and functions, including employee relations, recruiting, retention, workforce planning, compensation, performance management.

Evidence of successful track record of improving productivity and service quality, redesigning processes, managing organizational change, and building scalable operating systems.

A minimum of ten (10) years of related experience and/or training, or equivalent combination of education and experience.

At least five (5) years of experience in senior leadership positions.

Other Skills and Abilities:

Excellent supervisory and managerial skills.

Excellent organizational, interpersonal, communication, and writing skills.

Ability to work independently, to set priorities and follow through on details.

Computer skills with word processing, Excel, and use of other forms of technology.

Experience coordinating and working with volunteer groups.

Benefits include health insurance, life insurance, and long-term disability. We also offer a supportive Employee Assistance Program and an employee discount purchasing plan. Additional benefits (dental, vision, etc.) are offered through our extensive cafeteria plan. Give us a call to learn more! The Arc of Chester County is an Equal Opportunity Employer, a drug-free workplace and complies with ADA regulations as applicable.