Data Analyst, Customer Success

Data Analyst, Customer Success

Austin, TX (Onsite 4 days per week)

About Acrisure

Acrisure Enterprise Technology Group is where human expertise meets advanced technology.

A global fintech leader, Acrisure empowers millions of ambitious businesses and individuals with the right solutions to grow boldly forward. Bringing cutting-edge technology and top-tier human support together, we connect clients with customized solutions across a range of insurance, reinsurance, payroll, benefits, cybersecurity, mortgage services – and more.

In the last twelve years, Acrisure has grown in revenue from $38 million to almost $5 billion and employs over 19,000 colleagues in more than 20 countries. Acrisure was built on entrepreneurial spirit. Prioritizing leadership, accountability, and collaboration, we equip our teams to work at the highest levels possible.

The Role

The Analytics organization is chartered with advancing data driven decision making across Acrisure. As a member of the team, you will be responsible for leading the requirements gathering, design, implementation and delivery of reporting and analytics capabilities for Customer Success and Digital Solutions. You will be comfortable working across a wide variety of people including senior executive leadership, analysts, program management, and technical team members.

Here are some of the ways in which you'll achieve impact:

• Drive the development of efficient and reliable reporting and analytics capabilities with a customer-first mindset.
• Advance the transition of users from legacy means of accessing information to the future state strategies of data enablement and self-service.
• Create presentation/visualization of data to see beyond the numbers while transforming raw data into actionable insights and recommendations.
• Identify, adopt, and evangelize data analysis best practices and technical standards.
• Advocate for and identify creative implementations to optimize business impact.
• Empower others to grow understanding of the complexity of data by creatively scaling how teams' knowledge is shared and applied
• Help identify better practices, tools, and relevant trends that can improve data quality across the business.

You may be a fit for this role if you have:

• 5+ years of industry experience in data analytics or adjacent quantitative fields. (BI, Strategy, Business Operations, Finance, etc.).
• A passion for building remarkable things with data.
• Demonstrated ability to be a data storyteller and can go deep in building data visualizations and reporting using third party tools (Tableau and PowerBI).
• Strong understanding of data models, structures, theories, principles, and practices.
• Proficiency working with stakeholders to gather requirements, understand processes and translate them to data, and create/evaluate associated KPIs.
• Experience with SQL, Python, PowerBI, Tableau, dbt, BigQuery, Git, Palantir and data modeling
• Experience with agile project execution and business tools such as Jira & ServiceNow
• Have excellent communication and leadership skills and can unpack complex problems in order to find solutions.
• Ability to understand the business purpose or problem behind a request.
• Positive & creative problem solving in the face of data challenges.
• Flexibility to successfully multi-task in a fast-paced environment with a positive attitude.
• Strong teamwork, solution-centric, and customer-service-oriented attitude.
• Possess empathy, kindness towards others, a positive attitude, and self-awareness.
• Have a Bachelor's degree in Computer Science, Math, Statistics, Business, or related field, or equivalent experience.

Candidates should be comfortable with an on-site presence to support collaboration, team leadership, and cross-functional partnership.

Benefits and Perks:

• Competitive compensation
• Generous vacation policy, paid holidays, and paid sick time
• Medical Insurance, Dental Insurance, and Vision Insurance (employee-paid)
• Company-paid Short-Term and Long-Term Disability Insurance
• Company-paid Group Life insurance
• Company-paid Employee Assistance Program (EAP) and Calm App subscription
• Employee-paid Pet Insurance and optional supplemental insurance coverage
• Vested 401(k) with company match and financial wellness programs
• Flexible Spending Account (FSA), Health Savings Account (HSA) and commuter benefits options
• Paid maternity leave, paid paternity leave, and fertility benefits
• Career growth and learning opportunities
• …and so much more!

Please note: This list is not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Offerings may vary based on subsidiary entity or geographic location.

Acrisure is an Equal Opportunity Employer.

At Acrisure, we firmly believe that an inclusive workforce drives innovation, creativity, and ultimately, our collective success.

We recruit, hire, employ, train, promote, and compensate individuals based on job-related qualifications and abilities. Acrisure also has a longstanding policy of providing a work environment that respects the dignity and worth of each individual and is free from all forms of employment discrimination.

Acrisure also provides reasonable accommodation to qualified individuals with disabilities or based on a sincerely held religious belief, in accordance with applicable laws. If you need to inquire about an accommodation, or need assistance with completing the application process, please email View email address on click.appcast.io.

California residents can learn more about our privacy practices for applicants by visiting the Acrisure California Applicant Privacy Policy available at

Final candidates will be required to complete post-offer verification processes related to the role and in accordance with applicable laws.

Recruitment Fraud: Please visit here to learn more about our Recruitment Fraud Notice.

Welcome, your new opportunity awaits you.

There are amazing opportunities for talented people in every part of our business. We invite you to find your next great opportunity with us.

Executive Search Firms & Staffing Agencies

To Executive Search Firms & Staffing Agencies: Acrisure does not accept unsolicited resumes from any agencies that have not signed a mutual service agreement. All unsolicited resumes will be considered Acrisure's property, and Acrisure will not be obligated to pay a referral fee. This includes resumes submitted directly to Hiring Managers without contacting Acrisure's Human Resources Talent Department.