Full-Time / Part-Time Center Associate

Center Associate

The Full-Time / Part-Time Center Associate delivers World-Class Customer Service to all of our customers by facilitating Packaging & Shipping Services as well as Small Office Solutions, including Computer-related Assistance, Printing/Finishing Services, Digital Design Services, Notary Public Services, etc. The Center Associate expertly advises our valued customers by providing accurate information on our array of products, services, and best-value options, and exhibits confidence through retained knowledge and best practices related to our industry. The ideal candidate has previous retail sales experience, strong computer and internet skills, a friendly and genuinely helpful demeanor, and a professional appearance. He or she must be a fast learner who makes an effort to learn all aspects of the business in the shortest possible time in order to contribute to the team.

Responsibilities

• Delivers outstanding customer service to walk-in customers and email/telephone inquiries.
• Continuously practices good listening skills and maintains a professional atmosphere with customers and team members alike.
• Takes action to learn all product and service offerings, implement alternative solutions, and keep up with industry trends.
• Operates all equipment, software, and devices in an expert fashion and is willing to help teach others to do the same.
• Maintains a clean, organized, and safe working environment.
• Willingness to accept responsibilities for one's actions and assist with other duties, as needed.

Qualifications

• Strong computer skills (knowledge of basic computer operations, Microsoft Office applications, and Adobe suites programs)
• Strong verbal/written communication skills (face-to-face interactions, spelling, grammar, math, etc.)
• Sense of timeliness (prompt, reliable, and responsible)
• Physical ability (mobility, flexibility, and lift +40lbs)
• Team commitment (present for assigned hours/shifts, short-notice help flexibility, team player, etc.)

Requirements

• These items are required for a position at either of the Pooler locations
• Part-Time Hours (20-30 hours per week)
  • Weekday shifts: 01:00 pm to 07:00 pm (exact closing time may vary)
  • Weekend shifts: 08:30 pm to 03:30 pm (exact closing time may vary)
  • Mandatory availability: Monday shifts / 3 out of 5 weekday shifts / Saturday shifts (rotating)
• Full-Time Hours (30-40 hours per week)
  • Weekday shifts: 11:00 am to 07:00 pm (exact closing time may vary)
  • Weekend shifts: 08:30 pm to 03:30 pm (exact closing time may vary)
  • Mandatory availability: Monday shifts / 4 out of 5 weekday shifts / Saturday shifts (rotating)

Payment Structure

• New Hire / Trainee (90 days)
  • Wage: $14.00 per hour
  • Month 1: In-store training
  • Month 2: Web-based training courses (WBTs) + continued in-store training
  • Month 3: In-store training completion/finalization
• Customer Service Associate (CSA)
  • Wage: $15.00 per hour
  • Requirements: Completion of web-based training courses (WBTs) + ability to confidently perform the majority of day-to-day tasks with ease
  • Advancement: Maintaining a positive-growing stride toward better understanding and mastering the day-to-day tasks + continuing education through quarterly-assigned WBTs + gravitation towards new responsibilities + willingness to help teach others (New Hires / Trainees)
• Senior Customer Service Associate (SCSA)
  • Wage: $16 per hour
  • Requirements: 1 year experience + completion of all assigned WBTs (training/quarterly) + full understanding of all day-to-day tasks and procedures
  • Advancement: Acquisition of specialized tasks or skills (added responsibilities) + ability to open/close store + notary public availability (if applicable)
  • Advancement evaluations completed annually