Care Support Specialist - Weekend

Job Description

Job Description

If you are looking for... a company that is patient-focused, provides the highest quality of care, family-oriented working environment with a non-corporate feel, managers and leadership who truly listen and follow up, teamwork, recognizes a job well done...  YOU'RE IN THE RIGHT PLACE!

Paradigm Health is an exciting Indiana-owned company that brings a new "Paradigm" to Home Care. Our culture is fresh, exciting and progressive to afford our team members a fulfilling work experience. We are looking for the best of the best; team members who are driven, compassionate and take pride in the quality of their care and services. This is a great opportunity for the right candidate. Paradigm Health is expanding rapidly throughout Indiana and you could be our next great team-member!

Our mission to become the 'Employer of Choice' has led up to wining a 'Top Workplace' Award by the Indy Star for the past 6 years, and we are not finished yet!

• Weekend Care Support Specialist
• Schedule: Saturday and Sunday 8a-7p
• Demonstrate commitment to the Paradigm Health mission, vision and core values
• Answer a high volume of incoming calls from patients, families, community partners, referral sources, and team members with professionalism, warmth, and calm attentiveness. 
• Provide clear, compassionate, and accurate information, or connect callers to the appropriate department or team member in a timely manner. 
• Support patients and families during stressful or emotional moments through active listening, empathy, and respectful communication. 
• Establish positive, trust-based rapport with every caller, representing Paradigm Health’s commitment to dignity, service, and responsiveness. 
• Accurately log, document, and route all calls using designated systems, ensuring continuity and follow-through. 
• Serve as a reliable communication bridge for field staff by relaying messages, supporting coordination, and escalating needs appropriately. 

• Competitive salary
• Excellent PTO program
• Every Friday is payday!
• Great team environment!

• 1 year of office/admin experience strongly preferred.  

• Experience answering phone calls required.  

• Experience providing a high level of customer service required.  

• Experience with Microsoft Office Suite required.  

• Excellent organizational skills and attention to detail. 

• Excellent written and verbal communication skills. 

• Excellent organizational and time management skills. 

We hope to speak with you about the rewarding nature of hospice! We believe you will thrive in the positive enviroment and support here at Paradigm Health.

It is the policy of Paradigm Health to provide equal employment to its employees and qualified applicants for employment regardless of race, color, sex, religion, national origin, veteran status, or physical or mental disability, or as otherwise required by an applicable local or state law. Paradigm Health is committed to the principle of equal employment opportunity.

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We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.