Outlet Server - HRC Los Angeles

Job Description

Job Description

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status.  To see our fill list of Team Member Benefits please visit our career site:

Job Description:

HARD ROCK INTERNATIONAL JOB DESCRIPTION: SERVER

AUTHENTIC EXPERIENCES THAT ROCK

HARD ROCK INTERNATIONAL

LOCATION:

Hard Rock Cafe

POSITION TITLE:

Server

REPORTS TO:

Department Manager and/or General Manager

DIRECT REPORTS:

None

DATE CREATED:

FLSA STATUS:

Hourly - Overtime Non-Exempt

POSITION SUMMARY

The Server is responsible for taking the guests through the key phase of their Hard Rock experience. As a Hard Rock Cafe Server, you will be assuming the role of tour guide, communicator, decision-maker, entertainer, memorabilia curator and musician (at heart).

PRIMARY RESPONSIBILITIES

Taking guests’ orders .

Running food.

Handling cash & other forms of payment.

Making proficient sales transactions - using a point-of-sale system.

Properly checks I.D.s – for guests who appear to be under 30 years old.

Demonstrating responsible alcohol service.

Demonstrating impeccable product knowledge.

Suggestive selling - using proven techniques.

Answering questions - accurately and politely.

Satisfying any/all needs of the guests - regularly double checking back with guests throughout their experience.

Maintaining a clean & organized station – including pre-bussing & table maintenance.

Performing opening, closing & side duties – setting up/breaking down station, refilling condiments, cleaning ashtrays, etc.

Demonstrating knowledge of all table/station numbers.

Directing guests to areas & restrooms.

Creating memorable experiences.

Entertaining guests to create “Raving Fans.”

This job description reflects the position’s essential functions; it does not encompass all of the tasks that may be assigned.

REQUIREMENTS

EXPERIENCE, EDUCATION, AND CERTIFICATIONS

High School diploma or GED equivalent.

Follows all food safety & sanitation procedures. In some U.S. states, a food safety certification program is required to be completed before being able to serve food or alcohol, which may include a food handlers card (i.e., California law requires this).

HARD ROCK INTERNATIONAL JOB DESCRIPTION: SERVER

AUTHENTIC EXPERIENCES THAT ROCK

HARD ROCK INTERNATIONAL

SKILLS

Remaining calm in a hectic, fast-paced atmosphere.

Demonstrating a high level of organization, attention-to-detail and a sense-of-urgency.

Displaying a positive and outwardly friendly attitude toward guests.

PHYSICAL DEMANDS

Ability to move throughout the corporate office and cafes during visits (standing, walking, kneeling, bending) for extended periods of time.

Ability to sit for extended periods of time.

Ability to make repeating movements of the arms, hands, and wrists.

Ability to express or exchange ideas verbally and perceive sound by ear.

Manual dexterity, hand-eye coordination, and ability to work with hand above shoulders.

Ability to occasionally, regularly, frequently move objects (lift, push, pull, balance, carry) up to 10 pounds.

Ability to turn or twist body parts in a circular motion.

Ability to tolerate exposure to heat, cold, chemicals, and loud/noisy environment.

Ability to travel via auto or airplane for long periods of time.

ADDITIONAL REQUIREMENTS

Must be at least 19 years old. In some U.S. states, a legal minimum age is required to serve food & alcohol (i.e., Nevada is 21 years old) – check with the person interviewing you to ensure you meet these requirements.

Practicing all general safety standards.

Maintaining a well-groomed appearance (“having a plan”).

Following all uniform guidelines.

Recycling products, where possible.

Maintaining HRC’s 5 core Values and Mission Statement.

Your Cafe may cross-train the Server and the Busser positions. This “Server Assistant” will become a rotated position for the Servers and only used during busy volume shifts. Please see the Busser job description.

Pay Range: