Customer Implementation Project Manager

Where you’ll make an impact equipifi is looking to add another Implementation Project Manager to our team. You will represent our company to customers and become the go-to person for their success. You will serve as a trusted advisor and product expert, bringing technical and operational expertise to meet each customer's unique needs and set them up to win. Reporting to the Director of Implementations, you will work closely with executives, project leads, and operational teams to deliver maximum value at every stage of the customer journey. Outcomes you’ll own Running customer implementations and getting them to value as quickly as possible. You’ll manage the project from kickoff through go‑live, serving as the primary point of contact and trusted advisor every step of the way. You will navigate technical and operational milestones, keep projects on track, and ensure every customer crosses the finish line feeling confident and prepared for long‑term success. Collaboration and continuity in the process: As you work to get customers live, you will collaborate with technical stakeholders, implementation peers, sales, and leadership to ensure a successful handoff to Account Management. What You Bring To Equipifi Minimum of 3‑5+ years of experience in a B2B enterprise SaaS, customer‑facing role, where you served as both a project manager and trusted consultant guiding customers through implementation journeys. Passion for the industry and its complex nuances. Fintech experience and partnering with banks and credit unions is a strong preference for this role and required for senior positions. Customer‑obsessed with experience working with leadership teams at all levels. You love building real relationships, and you know how to turn those relationships into results. Proven project management chops, can adapt to any framework, and know how to execute alongside stakeholders while keeping customers moving confidently through every milestone. No stranger to details and juggling many tasks—competitive customer timelines, shifting priorities, or minute details in communication. Your complex customer experience has reinforced your organization and commitment to doing something right the first time. Enjoys creating cross‑team documentation and workflows that make everyone's lives easier because you care about your team. Communication is your superpower—balancing polish and warmth in any team or customer interaction. Your future team This role reports to Michelle Wamack, Director of Implementations, and you’ll work closely with our implementations teammates and technical stakeholders—all deeply committed to our customers, product, and each other. Equipifi Benefits Competitive compensation includes stock options offered to all employees. Unlimited paid time off, paid holidays, and parental leave. Flexible hybrid office/work‑from‑home philosophy. 401(k) program available with 50% match up to 5%. Comprehensive medical, dental, and vision insurance coverage with 100% of employee premiums paid, and 50% for dependent premiums. Long‑term and short‑term disability, and term life insurance coverage with 100% of premiums paid. equipifi is not currently offering visa sponsorships for any position. equipifi is an Equal Opportunity Employer. All employment decisions are to be made without regard to race, color, age, sex, gender, sexual orientation, gender identity or expression, pregnancy, religion, creed, marital status, transgender status, partnership status, familial status, national origin/ancestry, alienage or citizenship status, mental or physical disability or medical condition, handicap, military status, veteran’s status, genetic information, unemployment status, status as a victim of domestic violence, status as a victim of sex offenses or stalking, employment status, sexual or reproductive health decisions, or any other status protected by federal, state, or local law (“Protected Characteristics”). #J-18808-Ljbffr equipifi