Automotive Parts Counter Associate

Job Overview Parts Front Counter Sales Associate at Aloha Kia Kona, Ken Garff Automotive Group. The role focuses on handling customer complaints, encouraging branded part sales, improving efficiency of the parts department, maintaining inventory accuracy, managing warranty and billing adjustments, and ensuring timely deliveries of parts to customers. Responsibilities Ensure that customer complaints are handled tactfully, promptly, with genuine concern, and in accordance with dealership guidelines, and deal directly with customer complaints stemming from parts issues. Encourage the sale of branded parts. Schedule regular efforts to improve the efficiency of customer/parts department interactions and transactions. Establish processes to ensure accuracy between inventory and computer records. Refresh accessory displays and coordinate with the Sales Manager to ensure an accessory vehicle is available. Monitor the workflow in the parts department and intervene as needed to ensure the work is completed on time and technician needs are met. Make warranty and billing adjustments. Monitor backorders daily, ensuring deliveries are shipped and received as quickly as possible. Ensure that all dealership purchases are properly accounted for before payment is made. Assure that all parts are properly tagged to ensure that the dealership recovers full credit from the factory. Assist in collecting on overdue accounts. Notify all special-order customers upon arrival of parts. Qualifications 2 or more years of experience in an automotive parts department (preferred). Ability to read and comprehend job-related instructions and information, whether electronic or paper-based. Deals creatively and logically with any problems that arise, while expressing empathy for customers and their problems. High School diploma or equivalent required. Must have the ability to move about the parts department and have computer skills. Ability to meet the physical requirements of the role (i.e. lift over 50 lbs). A valid in-state driver’s license and a good driving record, per company standards. Benefits Paid training and real career growth. Competitive compensation package. Average salary $37,400 – $60,000+ per year (hourly wage + commissions/bonuses/incentives). Great people and culture. Paid Time Off and 401k with company match. Medical, Dental, Vision, Short and Long-term disability, AD&D and life insurance. Year-end bonus program for all employees (Garff Giveback). Employee discounts on vehicle purchase, parts, service and more. Equal Opportunity Statement We are an Equal Opportunity Employer. You are welcome to apply regardless of race, color, religion, sex, gender identity, sexual orientation, national origin, disability status, or veteran status. We Hear You. #J-18808-Ljbffr Ken Garff Automotive Group