Contact Center Manager

Qualcomm relentlessly innovates to deliver intelligent computing everywhere, helping the world tackle some of its most important challenges. Our proven solutions drive transformation across major industries, and our Snapdragon branded platforms power extraordinary consumer experiences. Building on our nearly 40‑year leadership, we are excited to augment our San Diego headquarters with the Qualcomm Experience Center. This person will be responsible for managing and executing high‑level executive meetings with our customers, partners, and prospects, and for working with internal key stakeholders on agenda curation, overseeing logistics execution, and the overall day‑of experience for all guests. The individual will pivot with last‑minute changes and communicate with the team and cross‑functional members to handle seamless integration. They will work cross‑functionally with executives, executive staff, sales and business development, requiring professionalism and establishing working relationships. The individual will also support operational improvements and manage updates to software and tools to accommodate smooth operations. Our executive briefing center will engage global visitors in an immersive space that allows us to share real‑world solutions and advance strategic business initiatives. The main lobby will create an inspirational first impression of the experience center and guide visitors into demonstration spaces and meeting rooms in the conference center. This person will be an integral part of the executive briefing center team, orchestrating the experience for all guests coming into the Qualcomm Experience Center. Responsibilities Oversee briefing/engagement execution including agenda curation and facilitation Curate, plan and execute visitors end‑to‑end experiences Lead planning, execution and hosting with key stakeholders to determine briefing objectives, business opportunities, attendee profile, agenda, content, speakers and demonstrations Collaborate and help implement process enhancements based on metrics and feedback provided both internally and externally Maintain ongoing dialogue and regular meetings with stakeholders Configure systems, tools, program reporting, insights and key metrics for success and continued improvements This is an office‑based position located in San Diego, CA and is expected to comply with the company’s onsite work policy. This is a U.S. based position and is not eligible for visa sponsorship. Minimum Qualifications Bachelor’s degree and 3+ years of Product Marketing, Marketing, Business, Engineering, Communications, or related experience Associate’s degree or equivalent and 5+ years of relevant experience High school diploma or equivalent and 7+ years of relevant experience Completed advanced degrees in a relevant field may be substituted for up to two years (Master’s = one year, Doctorate = two years) of work experience Preferred Qualifications 2+ years experience in Executive Briefing Operations, preferably in technology 2+ years experience working with C‑level executives and/or government officials 2+ years of experience working in a large matrixed organization Compensation & Benefits Pay range: $129,700.00 – $194,500.00. Salary is one component of total compensation. Qualcomm also offers a competitive annual discretionary bonus program and opportunity for annual RSU grants. Employees receive a highly competitive benefits package designed to support work, home, and play. Qualcomm is an equal opportunity employer. If you are an individual with a disability and need an accommodation during the application/hiring process, rest assured that Qualcomm is committed to providing an accessible process. Qualcomm is also committed to making our workplace accessible for individuals with disabilities. #J-18808-Ljbffr