Customer Relations Representative - State Farm Agent Team Member

Job DescriptionJob DescriptionBenefits: Bonus based on performanceCompetitive salaryFlexible scheduleHealth insuranceOpportunity for advancementPaid time offTraining & development ABOUT OUR AGENCY: I’m a University of Central Florida alum (Go Knights!) and a longtime Orlando resident, proud to serve the community I call home. As a State Farm legacy agent, this business is something I truly value, and I bring that passion into how I lead and support my team. We’re also a Spanish-speaking office, allowing us to better serve a diverse customer base. For our team, we offer health benefits, reimbursement for licensing costs, and a strong focus on work-life balance. Our office culture is welcoming, team-oriented, and community-focused. We’re looking for someone who is motivated, positive, and enjoys helping people - someone who wants to grow their career while being part of a supportive and inclusive team. ROLE DESCRIPTION: As an Customer Relations Representative - State Farm Agent Team Member for Joe Bauer - State Farm Agent, you are vital to our daily business operations and customers’ success. You grow our agency through meaningful client relations and acting as a liaison between customer needs and agency departments. You improve the lives of our customers by proactively marketing relevant products and services. Grow your career as you better your community. As an attentive, sociable, and sales-minded professional, we are eager to have you on our team. RESPONSIBILITIES: Establish customer relationships and follow up with customers, as needed.Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarificationPromote successful and long-lasting customer relations.QUALIFICATIONS: Experience in sales (outside sales or inside sales representative, retail sales associate, or telemarketing) preferredExperience managing client relationships is preferredInterest in marketing products and services based on customer needsExcellent communication skills - written, verbal, and listeningDedicated to customer serviceAble to anticipate customer needsAble to effectively relate to a customer