Receptionist

Executive Receptionist

New York, New York, United States

SPS Global is seeking a polished and service-oriented Executive Receptionist to manage front office operations while supporting hospitality and workplace services. This multi-faceted role ensures a professional and welcoming environment for employees, clients, and visitors while maintaining high standards of workplace presentation and operational efficiency.

The ideal candidate is highly organized, detail-oriented, and committed to delivering a 5-star customer experience across reception, hospitality, and office support services.

Job Overview

The Executive Receptionist provides exceptional service by managing front office operations while supporting hospitality functions across the workplace. Responsibilities include greeting visitors, answering inbound calls, coordinating meeting room logistics, and ensuring the proper setup and presentation of food and beverages for meetings, conferences, and corporate events.

In addition to reception duties, this role supports mail and office services operations and assists with general facilities tasks to ensure a seamless and professional workplace experience.

What You'll Do

Reception & Concierge Services

• Provide 5-star customer service to employees, visitors, and clients

• Answer incoming telephone calls and route callers to the appropriate department

• Greet visitors, log them into the visitor system, and ensure NDA compliance

• Activate temporary employee badges and manage access cards

• Escalate security concerns when necessary

• Maintain a clean, professional, and organized reception area

• Train backup personnel on reception procedures and policies

Hospitality & Workplace Experience

• Stock and maintain food and beverage areas including pantry, barista stations, kitchens, and conference rooms

• Assist with meeting room setups and breakdowns for onsite meetings and events

• Coordinate catering and hospitality support for meetings and conferences

• Maintain cleanliness and presentation standards across hospitality areas

Mail & Office Services Support

• Sort and distribute mail and packages

• Receive and track inbound deliveries and notify employees

• Provide backup support for mail and office services operations

• Monitor office supplies and replenish inventory as needed

Administrative & Operational Support

• Schedule meeting rooms and assist with administrative tasks

• Perform light facilities support such as organizing workspaces and minor maintenance tasks

• Proactively identify additional tasks during downtime

• Build professional relationships with employees, clients, and internal teams

What We're Looking For

Required

• High School Diploma or equivalent

• 13 years of experience in reception, concierge, hospitality, or administrative roles

• Strong verbal and written communication skills

• Proficiency with Microsoft Office Suite and ability to learn workplace technology systems

• Strong organizational and time-management skills

• Ability to multitask and prioritize responsibilities efficiently

• Professional appearance and adherence to company policies

Preferred

• Experience working in a corporate office or workplace services environment

• Experience supporting hospitality or meeting coordination

Competencies

• Client-focused with commitment to 5-star service delivery

• Strong integrity and professional business ethics

• Excellent verbal and written communication skills

• Strong organizational skills with attention to detail

• Ability to maintain confidentiality and handle sensitive information

• Results-driven with strong time management and prioritization skills

• Adaptable and capable of managing multiple responsibilities simultaneously

• Collaborative team player with strong interpersonal skills

• Proactive mindset with ability to work independently

Physical Requirements

• Ability to lift or move packages up to 40 lbs.

• Ability to walk, bend, kneel, stand, or sit for extended periods

• Manual dexterity for operating office equipment such as phones, copiers, and scanners

• Vision abilities including close vision, distance vision, peripheral vision, depth perception, and focus adjustment

• Ability to work on a computer for extended periods

Travel: None or negligible

What We Offer

Career Growth: Opportunities to expand expertise across reception, hospitality, and workplace services.

Learning & Development: A culture that supports continuous learning and professional development.

We Recognize Talent: Recognition programs available across all employee levels.

Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identity Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k with matching, Entertainment Discounts, and Paid Time Off.

Note: Please inquire with Human Resources regarding benefit offerings for roles under 30 hours per week, as eligibility may vary.

Compensation: The expected compensation is an estimate, and the final offer will depend on skills, experience, and other job-related factors.

Vacancy Status: This posting is for an existing vacancy.

Pay Range

$17.50 - $17.50 USD

About SPS

SPS is an award-winning employer of choice offering outsourcing solutions that leverage Intelligent Automation (Artificial Intelligence & Robotic Process Automation) in more than 22 countries across the globe. In North America, our services include Mailroom Management (both physical and digital), Office Services such as Reception, Lobby Concierge and Conference Room Management in addition to Document Processing Services utilizing leading edge technologies. Our clients today are companies in sectors such as banking, insurance, legal, higher education, advertising and other professional services, including many Fortune 500 companies. SPS is committed to delivering high caliber outsourcing experience to our clients and offering our employees challenging and exciting career opportunities throughout the North America region and globally. SPS is committed to investing in the professional development of our employees and offers competitive comprehensive benefits and diverse development training programs that lead to building careers.

At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity.

SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law.

Colorado only: We accept applications for an expected minimum of 5 days from the date it is posted. The posting may remain open longer as needed to ensure a robust and inclusive applicant pool.

To ensure a fair and authentic interview process, applicants may not use AI tools or any other form of real-time assistance during interviews. SPS team members may use transcription or note-taking technology solely to support accurate interview documentation.

SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time.

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