Desktop Support Analyst I

Join DYOPATH as a Desktop Support Analyst I Are you energized by solving technical puzzles and helping people stay connected and productive? DYOPATH is looking for a Desktop Support Analyst I who thrives on teamwork, curiosity, and delivering exceptional support. Why You’ll Love Working Here Purpose with Passion – Join a company whose L.O.V.E. philosophy (Living Our Values Every Day) transforms everyday work into meaningful impact Growth & Development – Access certifications, training, and clear career paths Award-Winning Culture – Known for delivering outstanding IT services internally and externally Collaborative Environment – Work in a respectful, team-oriented setting where achievements are recognized Medical, Dental, and Vision coverage Life insurance 401(k) with company match FSA and HSA options Additional benefits available Full details available at dyopath.com/careers Role Overview Location: On-site (Sanford, NC) Schedule: 3rd Shift; Monday through Friday Pay Rate: $21/hour Your Mission as a Desktop Support Analyst I Provide technical support for desktops, laptops, printers, scanners, and peripherals Troubleshoot hardware and software issues via phone, chat, or in person Install, deploy, and maintain company systems and applications Track and resolve incidents using internal ticketing systems while meeting SLAs Perform software updates, including Microsoft security patches and antivirus signatures Document processes and create knowledge base articles Act as a liaison with third‑party vendors and technicians Order parts for hardware maintenance and repairs Participate in special projects and continuous improvement initiatives What You Bring to the Team Education & Certifications Bachelor’s degree in Computer Science, IT, or a related field OR 2 years of equivalent work experience A+ Certification preferred Experience & Skills Intermediate troubleshooting skills for hardware and software Familiarity with Microsoft O365 Suite and SharePoint Strong written and verbal communication skills Detail-oriented with a strong customer service focus Ability to prioritize tasks effectively Ability to work collaboratively in a team environment Other Requirements Valid driver’s license with acceptable driving record Ability to pass a background check prior to hire Why This Role Matters As a Desktop Support Analyst I, you will play a critical role in maintaining smooth IT operations and enabling users to perform effectively. You will collaborate with a dedicated team, expand your technical skills, and contribute to continuous service improvement. Equal Opportunity Employer DYOPATH is committed to a work environment free of all forms of discrimination. DYOPATH recruits and hires without regard to age, color, disability, gender, gender identity, genetic information, marital status, military status, national origin, race, religion, sexual orientation, veteran status, or any other legally protected characteristic. For more information about DYOPATH, please visit our website at . The above information has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of the employee assigned to this job. 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An \"Armed forces service medal veteran\" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985. 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