Retail Service Specialist

Retail Service Specialist

We are looking for someone who will thrive in a sales and service environment. We'll provide the training you need on an array of AAA products and services to interface with members with confidence.

This is an exciting entry level position in our branch network and ideal for candidates interested working in a teamwork environment interfacing with AAA members.

Responsibilities:

• Provide DMV registration services to members.
• Support the Branch at reception with member check in and provide maps, tour books and other travel related materials.
• Notary Public Process Notary transactions for members.
• Prepare TripTiks, IDPs, process passport photos and routings for members.
• Book car, hotel and domestic hotel packages. Sell Mexico insurance.
• Perform administrative functions for the branch.
• Process payments for memberships/insurance policies.
• Support corporate initiatives to improve membership retention.
• Process Travel, Automotive and Cashiering transactions efficiently.
• Must accurately and independently perform a variety of DMV functions.
• Must accurately identify if proper documentation is provided.
• Decisions are generally limited to how to best service the member.

Qualifications:

• High School GED Required
• 1-3 years Customer service Preferred
• Requires moderate knowledge of Auto Club products and services.
• Advanced knowledge of and training in DMV rules, regulations and procedures preferred.
• Moderate skill required in the operation of additional Branch equipment.
• General typing, Windows, Microsoft Office, Outlook and Internet/Intranet access skills required.
• General knowledge of Club systems required.
• Notary Public - National Notary Association within 1 Year Required

The starting pay range for this position is $22.00 -$23.00 per hour. Additionally, you will be eligible to participate in our incentive program based upon your team and individual performance.

Remarkable benefits:

• Health coverage for medical, dental, vision
• 401(K) saving plan with company match AND Pension
• Tuition assistance
• PTO for community volunteer programs
• Wellness program
• Employee discounts (membership, insurance, travel, entertainment, services and more!)

Auto Club Enterprises is the largest federation of AAA clubs in the nation. We have 14,000 employees in 21 states helping 17 million members. The strength of our organization is our employees. Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members. When we embrace our diversity we win. All of Us! With our national brand recognition, long-standing reputation since 1902, and constantly growing membership, we are seeking career-minded, service-driven professionals to join our team.

"Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value."

AAA is an Equal Opportunity Employer. The Automobile Club of Southern California will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), the Unincorporated Los Angeles County (ULAC) regulation, and the California Fair Chance Act (CFCA).