Senior Claims Specialist

Payrate: $37.00 - $37.27/hr.


Responsibilities

• Claims Investigation & Validation
  • Investigate OS&D (Overage, Shortage, and Damage) claims, shipment refusals, and carrier disputes.
  • Audit Proof of Delivery (POD), bills of lading (BOL), shipping documentation, and inspection photos to verify the legitimacy of claims.
  • Research deductions, customer disputes, and overpayments to determine whether credit is warranted or whether chargebacks/repay letters need to be issued.
• Carrier & 3PL Financial Recovery
  • File and track freight claims with carriers, freight forwarders, and insurance underwriters.
  • Negotiate settlements and recoveries according to carrier liability rules, contracts, and insurance coverage.
  • Maintain and update claims aging reports to minimize outstanding balances.
• Cross-Functional Collaboration & Settlement
  • Work closely with Warehouse Operations, Billing/Settlement, Customer Service, and Transportation teams to resolve operational discrepancies.
  • Coordinate with Accounting and Finance teams to reconcile accounts receivable (AR)/accounts payable (AP) impacts from deductions and settlements.
• Reporting & Root-Cause Analysis
  • Track claim trends and metrics (e.g., claim frequency by carrier, product type, or region) to identify systemic operational bottlenecks.
  • Recommend packaging, handling, or routing process enhancements to mitigate recurring cargo damage or loss.

Qualifications

• Technical Skills
  • Proficiency in logistics and ERP systems (e.g., SAP, Cello Logistics Platform, WMS/TMS).
  • Advanced Microsoft Excel skills (VLOOKUPs, pivot tables, data reconciliation).

Skills

• Strong negotiation and conflict-resolution skills for handling carrier and vendor disputes.
• High attention to detail and ability to interpret contracts and insurance guidelines.
• Good organizational skills.

Pay Transparency: The typical base pay for this role across the U.S. is: $37.00 - $37.27 /hour . Non-exempt positions are eligible for overtime at a rate of 1.5 times the base hourly rate for all hours worked in excess of 40 in a work week, or as required by state or local law. Final offer amounts, within the base pay set forth above, are determined by factors including your relevant skills, education and experience. Full-time employees are eligible to select from different benefits packages. Packages may include medical, dental, and vision benefits, health savings accounts with qualified medical plan enrollment, 10 paid days off, 3 days paid bereavement leave, 401(k) plan participation with employer match, life and disability insurance, commuter benefits, dependent care flexible spending account, accident insurance, critical illness insurance, hospital indemnity insurance, accommodations and reimbursement for work travel, and discretionary performance or recognition bonus. Sick leave and mobile phone reimbursement provided based on state or local law.


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