IT Service Technician

Job Description

Job Description

SpotOn POS Technician (Hospitality)
Pittsburgh POS 
Greater Pittsburgh Area, PA (Field-Based / On-Site) 
Full-Time 

At Pittsburgh POS, we pride ourselves on being Western Pennsylvania’s premier point-of-sale technology partner. We bridge the gap between complex restaurant technology and local hospitality operations. As trusted local experts, we deploy and support cutting-edge platforms like SpotOn to help bars, restaurants, and hotels streamline their service, maximize efficiency, and keep their businesses running smoothly. When our clients face a technical challenge, we are the dedicated team that shows up to solve it. We value a collaborative, problem-solving team culture where hands-on tech expertise meets top-tier client service.

We are seeking a skilled **SpotOn POS Technician** to manage the installation, programming, and ongoing support of our SpotOn Point of Sale ecosystem across local hospitality venues. In this role, you will act as the primary subject matter expert for **SpotOn Restaurant hardware, software, and cloud-based architecture**. You will ensure flawless data synchronization, network stability, and minimal downtime for our clients' front-of-house, kitchen, and management teams throughout Western Pennsylvania.

Benefits
Comprehensive Health Insurance Package (Medical, Dental, and Vision coverage)
Competitive annual salary matching your industry experience
Mileage reimbursement / travel allowance for field visits
Paid Time Off (PTO) and holiday pay
Opportunities for vendor-specific certifications and career growth
Key Responsibilities

SpotOn Implementation & Configuration
Configure specialized hardware including SpotOn touchscreen terminals, SpotOn Serve handheld devices, kitchen display systems (KDS), and thermal/impact printers.
Build and program backend menus using the SpotOn Teamwork and cloud dashboard, ensuring accurate menu items, modifiers, pricing tiers, and modern floor layouts.
Integrate ecosystem features to ensure cohesive data flow between the core POS, SpotOn Order (online ordering), SpotOn Reserve, and digital loyalty programs.
Conduct physical site surveys to verify network infrastructure readiness and optimal placement for hardware and Wi-Fi access points.

Maintenance, Network & Support
Troubleshoot cloud connectivity and local networking infrastructure (routers, switches, and access points) to guarantee uninterrupted tableside ordering.
Diagnose software and hardware glitches swiftly, escalating tier-3 issues directly to SpotOn developer support when necessary.
Provide hybrid technical support utilizing on-site physical interventions, remote-desktop access tools, and telephone guidance.
Participate in an on-call rotation to handle high-priority, business-critical emergencies during busy night, weekend, and holiday service shifts.

Training & Operations
Train hospitality staff (servers, bartenders, kitchen staff, and managers) on daily checkout operations, running reports, and performing basic hardware reboots.
Document site architecture, network topologies, and support ticket resolutions systematically within internal tracking systems.

Required Skills & Qualifications

Technical Competencies
POS platform expertise with 1+ years of direct experience installing, configuring, or operating Restaurant systems.
Network troubleshooting skills including a strong understanding of LAN/WAN, IP routing, DHCP reservations, and stabilizing wireless networks for mobile devices.
Hardware diagnostics with a proven ability to replace faulty peripherals, peripheral cables, or station terminals efficiently under time constraints.

Soft Skills & General Requirements
Hospitality mindset that thrives in high-pressure, fast-paced restaurant environments and maintains a calm, analytical demeanor during peak hours.
Clear communication skills to translate complex technology steps into easy-to-understand actions for non-technical users.
Physical flexibility to lift up to 50 lbs, crawl under counters, run ethernet cabling, and stand for extended periods during deployments.
Reliable transportation with a valid driver’s license and clean driving record for traveling between active client properties.

Preferred Education & Experience
Restaurant industry background (e.g., manager, bartender, or head server) utilizing modern cloud-based POS platforms.