IT Coordinator

Job Description

Job Description

IT Coordinator

Work Location: Idaho Branch Office (IBO), Naval Reactors Facility (NRF), Idaho – single fixed site

Employment Type: Full-time – approximately 2,080 hours per period of performance; compressed schedule of four 10-hour days per week

Core Hours: Coverage required 9:00 a.m.–3:00 p.m. local time (excl. Government holidays/shutdowns) ; flexible band 6:00 a.m.–6:00 p.m.

Required Clearance: DOE “L” Access Authorization – must be obtainable prior to contract start (DoD clearance reciprocity accepted pending adjudication)

Contract Vehicle: GSA Schedule Task Order, Labor-Hour, 1 Base Year + 4 Option Years

Reports To: Contractor Program Manager, under technical direction of the NRLFO COR / Director, Mission Support Division

Key Personnel Status: Designated Key Personnel – removal/replacement requires advance CO notification, justification, and written CO approval

Reporting Cadence: Weekly progress briefings to NRLFO IT managers; bi-weekly IT support/resolution reporting

Coordination Scope: May coordinate/support satellite locations in addition to primary site as directed

Position Summary

This position supports the Department of Energy (DOE) Naval Reactors Laboratory Field Office (NRLFO) Mission Support Division (MSD) under the Cyber/IT Support Services task order. NRLFO supports the Naval Nuclear Propulsion Program (“Naval Reactors”), providing IT, cybersecurity, and records-management support to Knolls Atomic Power Laboratory (KAPL), Bettis Atomic Power Laboratory (BAPL), Naval Reactors Facility (NRF), Naval Reactors Headquarters (NRHQ), and associated Bechtel and site offices. This is a Labor-Hour, non-personal-services position; the employee performs as a Contractor employee under Government technical direction, not as a Government employee.

The IT Coordinator is the front-line, full-time IT generalist for the Idaho Branch Office, providing end-user support, asset/lifecycle management, telecommunications coordination, and administrative/records support. Unlike the two part-time specialist roles, this position is customer-facing and broad in scope  spanning help-desk-style ticket resolution, onboarding/offboarding, procurement and installation support, and general Mission Support Division correspondence/records duties described in PWS Section 4.8–4.9. Strong organizational skills and the ability to juggle many concurrent, lower-complexity tasks matter as much as technical depth.

Key Responsibilities

General IT Support

• Provide IT support at all locations by understanding requirements and mobilizing/coordinating support from site personnel.
• Field general IT questions and issues and provide direct end-user support.
• Execute employee on-boarding and off-boarding IT actions.
• Maintain a knowledge base of current hardware/software to support maintenance, enhancements, and refresh cycles.
• Facilitate item delivery, asset tracking, installation requests/progress, product documentation, driver maintenance, and end-user feedback.
• Assist with approval, installation, configuration, and ongoing support of software.
• Assist/coordinate or develop solutions for connectivity and configuration issues involving non-enterprise systems.
• Arrange specialized training for unique hardware or software.
• Monitor open NRLFO Remedy tickets; track, prioritize, and resolve tickets with NR IT personnel to meet service-level agreements.
• Identify recurring IT trends/problems, recommend solutions, and coordinate resolution.

Special Projects & Communications Technology

• Support/streamline NRLFO IT-related processes leveraging common NNL processes and systems; coordinate IT support for project-oriented requests.
• Coordinate or provide software application development support.
• Assist with telecommunications scheduling and troubleshooting across voice (phone, voicemail, audio conferencing, iPhone), data (fax, network connectivity), and video (videoconferencing, webcams) systems.
• Ensure new/transferred employees' telecom needs are met, developing common procedures as needed.

Administrative & Records Support

• Build, maintain, and regularly update documents tracking IT-related tasks, projects, and initiatives.
• Deliver weekly briefings to NRLFO IT managers on project status.
• Proactively communicate to management when completion dates are at risk, and why.
• Develop, maintain, and document IT-related policies, processes, and procedures; recommend template updates.
• Review documents for completeness and process routine correspondence and other records/administrative -assistant functions for NRLFO.
• Prepare draft and final correspondence (forms, letters, memoranda) per DOE/NR/NRLFO correspondence manuals, using approved templates.
• Maintain awareness of, and comply with, cyber, physical security, and safety-related policies at all times.

Required Qualifications

• Bachelor's degree from an accredited college or university, OR 4+ years of relevant experience in lieu of degree.
• Project management experience.
• Microsoft certification, or demonstrated proficiency in Microsoft Word, Excel, SharePoint, and Outlook.
• Demonstrated ability to articulate technical ideas and concepts clearly and concisely, verbally and in writing.
• Ability to obtain and maintain a DOE “L” clearance (U.S. citizenship and favorable background investigation required).

Preferred Qualifications

• Experience with software development processes.
• Strong customer-service, teaming, organizational, and interpersonal skills.
• Track record proactively resolving issues and improving processes.
• Strong prioritization skills; able to manage multiple concurrent tasks to completion.
• Experience facilitating inter-departmental communication between internal and external parties.
• Working knowledge of systems administration (Active Directory, Group Policy, etc.).
• Knowledge of file management, transcription, and other administrative/records procedures.
• Experience developing and implementing new policies and processes.

Deliverables / Performance Expectations

• Bi-weekly IT support/resolution reports (tickets received, resolved, outstanding, and resolution time vs. SLA).
• Documented installation/configuration/support records for software, including approvals, testing, and version changes.
• Logs of connectivity/configuration coordination for non-enterprise systems, and telecom support activity records.
• A maintained IT project/task tracking document (priority, progress, deadlines, completion) and weekly management briefings.
• Monthly (or as-needed) updates to version-controlled IT policies, SOPs, end-user documentation, and the NRLFO knowledge base.

100% self-reporting, in writing and immediately, of any performance deficiencies