Medical Front Desk Coordinator / Patient Services Representative

Position Overview We are seeking a professional and customer-focused We are seeking a professional and customer-focused Medical Front Desk Coordinator to support a busy pediatric therapy clinic. This individual will serve as the first point of contact for patients and families and will play a key role in patient scheduling, registration, communication, and overall front-office operations. Location: Lafayette, CA 94549 Employment Type: Full-Time Compensation: $26.00-$32.00 per hour Key Responsibilities Answer and manage incoming phone calls professionally and efficiently. Serve as the primary front-desk point of contact for patients, families, and visitors. Convert new patient inquiries and leads into scheduled appointments. Schedule, confirm, and reschedule patient appointments as needed. Follow up on canceled appointments and work to maintain provider schedules at full capacity. Collect co-pays and assist with other front-office administrative processes. Complete patient registration and required intake documentation. Process medical records requests while maintaining confidentiality. Register and orient patients and families regarding clinic policies and procedures. Maintain accurate and up-to-date client and patient records. Anticipate the needs of patients, families, and clinic staff and provide a high level of customer service. Coordinate schedules, tasks, and administrative priorities in a proactive manner. Maintain a professional, welcoming, and organized front-office environment. Work independently while effectively managing interruptions and multiple priorities. Required Qualifications Bachelor's degree required. Bilingual proficiency in English and Spanish required. Previous experience in one or more of the following areas: Medical office administration or management Healthcare front desk or patient services Customer service Scheduling and calendar management Sales or lead conversion Administrative coordination Experience working with EMR/EHR systems required. Experience with Epic strongly preferred. Experience with Salesforce is a plus. Strong proficiency with: Google Workspace Microsoft Office Suite Phone systems Scheduling and administrative technology Desired Skills & Attributes Strong verbal and written communication skills. Excellent customer service and interpersonal skills. Ability to multitask and prioritize effectively in a fast-paced environment. Highly organized with strong attention to detail. Proactive and able to anticipate needs and plan ahead. Self-starter with strong problem-solving abilities. Ability to work independently with minimal supervision. Professional and polished demeanor. Ability to build trust and maintain positive relationships with patients and families. Flexible, warm, and team-oriented personality. Passion for supporting children, families, and the local community. Compensation & Benefits Pay Rate: $26.00-$32.00 per hour Full-time opportunity Benefits may include: Health insurance Vision insurance 401(k) matching Flexible Spending Account (FSA) Paid Time Off (PTO) #J-18808-Ljbffr W3Global