Shop Manager, Macy's | Fresno Fashion Fair Mall, Fresno, California

Concession ManagerWith the intrinsic sustainability, quality and timeless elegance of our designs, our continued success comes as no surprise. With standalone stores, concessions and franchise operations in over 230 locations internationally, as well as online and our app, our presence as a leading luxury brand is well established.Working at Reiss, our common purpose is to continue to grow our business, to walk in the shoes of our customers, and to be exceptional in everything we do.For our retail teams this means providing elevated customer service, a store environment that stands out in the market and working as a team to meet and exceed both our customers' expectations and our business goals.As part of our Retail team, you'll be joining our concession in Macy's Fresno Fashion Fair Mall, California on a full-time permanent basis as our Concession Manager, who is responsible for ensuring the concession achieves targets, delivers results with commercial and operational excellence.What you'll be doingPlanning the long-term concession goalsManaging the overall concession operations and performanceLeading the concession team to deliver exceptional customer experience by ensuring a personalised and tailored service is providedManaging stock levels and making key decisions about stock control to minimise lossEnsuring that promotions, sales and merchandising instructions are carried out to expected standardsTaking responsibility for recruitment and retaining talentConducting regular performance reviews and probation reviewsWhat you'll ideally bring to the rolePrevious retail management experience in a similar size operationA passion for premium or luxury product helps, but we're open to all retail backgroundsA proven track record of increasing overall business performanceA proven track record of delivering exceptional customer service through your teamHighly visual and have excellent commercial product management skillsAbility to flex between the customer service, operational, technical and visual elements of the roleConfidence working under pressure and thrive in a fast-paced retail environmentSelf-motivated, focused and driven to achieve team and individual goalsGreat people manager, able to bring the best out of your teamGood written and verbal communication skillsWhat we'll do for youCompetitive pay with bonus schemeUp to 80% staff discountBusiness wear reimbursementEmployee assistance programsPremium healthcare coverageCareer advancement opportunitiesPlus, further workplace benefitsApply now to start your story at Reiss…We recognise the importance and power of diversity within our business and, as such, we ensure that our people processes are fair, transparent and promote equality of opportunity for all candidates.It is our pledge that candidates will not be discriminated against on the grounds of gender, gender identity or expression, pregnancy, marital status, age, race, colour, ethnic background, nationality, disability, sexual orientation, religion, religious or similar belief. Every individual will be treated with respectWe know that some people won't apply for a role unless they feel you don't meet all of the requirements listed, so we want you to know that finding people who will add to our culture and have a learning mindset is incredibly important to us. Even if you feel you don't tick all the boxes, we'd still like to hear from you.