Account Specialist II

Account Specialist II

Location: Houston, TX, US, 77056 Facility: Williams Tower -130 Department: Customer Fulfillment Division: Intermediates & Derivatives and Enterpri

LyondellBasell is a leader in the global chemical industry creating solutions for everyday sustainable living. With a nearly 70-year legacy that includes a Nobel Prize in Chemistry and our proprietary MoReTec recycling technology, LYB is enabling a more sustainable future for generations to come. LYB develops high-quality and innovative products for applications ranging from sustainable transportation and food safety to clean water and quality healthcare. LYB places high priority on diversity, equity and inclusion and is Advancing Good with an emphasis on our planet, the communities where we operate and our future workforce. We're addressing the global challenges of ending plastic waste, taking climate action, and supporting a thriving society, while generating value for our customers, investors, and society. Come Join an Inclusive Team Supply Chain is a customer-focused Center of Excellence providing industry-leading service while delivering differential value to the business, today and into the future. We separate our Supply Chain functions into several areas; these include logistics, customer fulfillment, services, trade compliance, and support for business processes and systems. As a member of our dynamic Supply Chain team, you will play a critical role in helping us supply our products to a global customer base. In this role, you will be responsible for providing top tier customer service as part of our domestic and/or export order fulfillment process. During a typical day, you may receive orders, check product availability, coordinate product transportation and delivery, and ensure accurate invoicing. This position reports to the Account Specialist Supervisor and is located at our North American Headquarters in Galleria-area in Houston. The position offers a competitive base salary, bonus, 401K matching, generous benefits package, pension plan, parking subsidy and employee discounts.

A Day in the Life

• Manage the domestic and/or export order fulfillment process for complex accounts.
• Act as the main point of contact for all customer order-related issues.
• Establish relationships with customers and internal stakeholders, clearly understand customer habits, requirements, and order patterns.
• Effectively deliver and facilitate communication across sales, marketing, operations, and transportation to provide answers to price inquiries, product availability, and transportation requirements.
• Proactively provide solutions to time-sensitive needs.
• Communicate shipping schedules and details to plant/storage location personnel and business management as needed.
• Assure accuracy of all order fulfillment master data in SAP and extended systems.
• Demonstrate independent knowledge of the Enterprise system (SAP), extended system tools, and assist customers/stakeholders and team members with full utilization of e-commerce tools.
• Operate with a solution-oriented mindset with regard to process improvements; Assist with change implementation for extended system improvements or other customer fulfillment projects.
• Partner with peers to provide solutions, guidance to resolve customer or business related problems.
• Model LyondellBasell core competencies with internal and external customers.
• Cross-cover team members' responsibilities during vacations or other absences to maintain service levels and workflow continuity.
• Responsibilities will require periodic on-call support of customers or supported business segment outside of regular business hours

You Bring This Value

• The ideal candidate will have at least 3 years' relevant, industry-related experience. A Bachelor's degree is strongly preferred. Will consider candidates with a High School Diploma that have at least 8 years relevant experience in lieu of a Bachelor's degree.
• Strong problem solving abilities.
• Knowledge of transportation tracking systems, e-commerce systems, inventory management tools, and an understanding of the manufacturing/production process.
• Must demonstrate effective communication skills, both oral and written.
• Able to maintain professionalism and prioritize responsibilities in a high-volume, fast-paced environment.
• Composed in time-sensitive situations, comfortable delivering difficult news.
• Proficient in Microsoft Office and familiar with extended tools.
• Comfortable manipulating and analyzing data.
• Experience with ERP software such as SAP is strongly desired.

Competencies

• Build Partnerships
• Deliver Results
• Drive Innovation
• Grow Capabilities
• Promote Inclusion
• Motivational Fit
• Technical Skills

LyondellBasell is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity, national origin, disability, age, veteran status, and other legally protected characteristics.