Escrow Assistant

Job Title

Escrow Assistant

Job Description

Typically found in a branch/office setting where the assistant is providing support to Escrow department by assisting with customer service and administrative duties related to escrow closings. May provide general support for a team, or partner with an escrow officer. Primarily focused on residential transactions.

Essential Functions

• Performs a wide range of administrative duties to gather information and assist in the escrow process
• Duties may include: Opening orders, inputting closing statement information, preparing documents for closing and handling the complete disbursement and follow up of all escrow transactions
• Communicates requirements and other information to clients
• Interprets various agreements as they relate to closing and prepare all documents required for transactions

Job Complexities

• Works on problems of moderately complex scope where action requires a review of a variety of factors
• Researches and obtains information for a wide range of complex data
• Exercises judgment within defined procedures and practices to determine appropriate action
• Follows department processes and procedures and may make recommendation to these processes

Supervision Received or Extended

• No responsibility for the supervision of others.

Impact

• Works under general supervision, acting on own initiative
• Uses expertise of more experienced level team members and leverages additional resources to confirm solutions

Knowledge and Skills/Technology Used

• Customer service skills
• Problem solving skills
• Strong organizational skills
• Knowledge of MS Office suite
• Excellent verbal/written communication skills
• Able to maintain professionalism and a positive service attitude at all times
• Strong detail orientation
• Knowledge of company and/or client operating systems

Typical Education

• High School diploma or equivalent

Typical Range of Experience

• 2+ years experience in an escrow related experience

What We Offer

By choice, we don't simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First culture is inclusive for all employees - not just because it's the right thing to do, but because it's the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term. Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.