Customer Service Representative

Customer Service RepresentativeWe're looking for a friendly, organized, and proactive Customer Service Representative who enjoys helping people and thrives in a fast-paced environment. In this role, you'll be one of the first points of contact for our customers, helping schedule service, answer questions, and ensure every interaction leaves a positive impression.The ideal candidate has a strong customer service mindset, communicates with empathy and patience, and takes ownership of finding solutions. Home services experience is a plus, but we're also open to coachable individuals from other industries who are eager to learn, develop new skills, and grow with the company.Compensation & BenefitsCompetitive Compensation: $25–$28 per hourMedical, dental, and vision insurance401(k) with company matchPaid time off and paid holidaysCompany-paid life and disability insurancePaid training and professional developmentOpportunities for career growth and advancementWhat You'll DoAnswer incoming calls and provide a friendly, professional customer experienceSchedule service appointments and gather accurate customer informationListen to customer concerns, ask thoughtful questions, and identify their needsManage multiple calls, tasks, and priorities in a fast-paced environmentFollow up with customers as needed to ensure their needs are addressedIdentify opportunities for additional services and maintenance plansEnter and maintain accurate customer information in company systemsCommunicate effectively with dispatchers, technicians, and other team membersHandle customer concerns calmly, professionally, and with empathyAssist with administrative tasks and special projects as neededFocus on booking rates and delivering a positive customer experienceWhat We're Looking For1+ years of customer service, call center, or home services experience preferredHome services experience is a strong plusServiceTitan experience preferredTech-savvy, with the ability to learn new systems and software quicklyExcellent phone presence and strong verbal and written communication skillsStrong organization, attention to detail, and ability to multitaskPatience and empathy when working with upset or frustrated customersA proactive mindset and genuine interest in learning and developing new skillsDependable, positive, and team-oriented, with a strong sense of ownershipCoachable, motivated, and interested in building a long-term career with the companyWhat Success Looks LikeConsistently works toward strong appointment booking ratesShows up ready to work and follows through on commitmentsTakes pride in quality work and attention to detailCommunicates clearly and empathetically with customers and teammatesTakes ownership of customer needs and works proactively to solve problemsFollows established processes while looking for opportunities to improveDemonstrates a willingness to learn, grow, and develop new skillsJoin Our Team!If you're someone who enjoys helping people, takes pride in delivering great customer service, and is excited to grow with a supportive team, we'd love to hear from you!