Installation Technician

Job Description

Job Description

The Installation Technician reports to the Installation Manager and is responsible for performing a range of HVACR installation jobs for industrial, commercial, and residential customers. Customer-based activities require an individual possessing traits of decisiveness, initiative, tact, judgment, integrity, dependability, and the ability to communicate in a technically credible manner. Job-related contact can occur with virtually all demographic groups, with the majority of working contacts being customers, other DNA Heating and Air technicians, the Installation Manager, the Estimator and the Parts Runner.

• Paid Training
• Careers Advancement Opportunities
• Flexible Scheduling
• Competitive Compensation
• Year-Round Work
• Spiffs, Rewards, & Employee Contests

• Serving as a member of ad hoc Installation Department teams which are organized to conduct HVACR installation jobs in an efficient and timely manner.
• Performing routine HVACR installation activities without direct oversight or on-site assistance.
• Assisting Senior Installation Technicians in training of new DNA Heating and Air employees on installation related subjects, including callback prevention and installation protocols.
• Conducting point-of-work sales of Indoor Air Quality services, unit components, unit replacements, add-on units, and referrals for the DNA Heating and Air sales staff.
• Conducting non-installation work in support of the IAQ and Service Departments, as assigned.
• Performing related duties as directed by the Installation Manager.

• High school graduate and graduate of a post-secondary HVACR program of instruction of two or more years in duration.
• Three or more years of successful and full-time HVAC experience, either as a service or commercial installation technician.
• Good oral and reading skills, including the ability to read and apply manufacturers' installation instructions and clearly communicate with residential, commercial, and industrial customers, suppliers, and other DNA Heating and Air employees.
• Physical ability to perform all duties noted above under the conditions, circumstances, and extreme weather conditions existent in (state).
• Interest and initiative in maintaining his/her HVACR skills through a combination of self-study, company training, manufacturers' workshops, and other professional development activities.
• Interest and initiative in getting trained to develop point-of-service sales techniques including developing sales leads and conducting sales of unit replacements, add-on units, IAQ services, and service contracts.
• Current (state) operator's license and the ability to operate all types of vehicles in the corporate fleet within 30 days of initial employment. Incumbent must be insurable by current DNA Heating and Air insurance carrier.
• Ability to work efficiently given time pressures, non-standard schedule, extreme weather conditions, varying customer needs and demands, and backlog constraints.