Medical Billing Manager

Job Description

Job Description

Job Title:  Provider Data Manager

Location:  Mason, OH 45040

Schedule:  Hybrid (3 days in office, 2 days for home)

Duration: 6 months with possible extension

Job Summary:

The Billing Manager is responsible for directing the daily functions for the billing team, to include onboarding, coaching, quality monitoring, and productivity goals. Provides support to internal/external customers through effective day-to-day management of the team. Utilize knowledge and experience to exercise discretion and judgment to meet deadlines and resolve complex issues.

Responsibilities:

• Manage employees day-to-day activities, ensuring KPIs are met
• Responsible for monitoring, coaching, and reporting on staff productivity and accuracy.
• Establish and maintain managerial practices that drive a high level of motivation of associates in accordance with company policies, procedures, and department standards
• Coordinate communication to staff regarding new procedures, system enhancements, and process changes.
• Communicate goals and expectations to employees. Communicate status and progress toward achieving goals to team members.
• Identify client payment application issues and work to resolve the underlying issue
• Review, analyze and interpret reports to ensure appropriate adjustments are made to processes and critical information is communicated upward to management for continued success and improvement.

Basic Qualifications:

• Bachelors or equivalent work experience
• 5+ years billing experience or related experience
• Strong customer service and communication skills, both oral and written
• Advanced Microsoft Excel skills
• Familiar with KPIs and Quality Monitoring concepts

About company - Since its founded in 1996, CTC has grown into a trusted global partner in AI & ML, Enterprise Applications, Digital Services, Managed Services, and Business Services. With headquarters in Detroit, Michigan, CTC has a team of over 2,000 experts worldwide. We empower more than 100 organizations to tackle complex challenges and transform them into sustainable competitive strengths--driving innovation, efficiency, and growth every step of the way. Our strengths have always been Commitment to Customer, Commitment to Colleagues, and Commitment to Community (CTC).

Company Description

About company - Since its founded in 1996, CTC has grown into a trusted global partner in AI & ML, Enterprise Applications, Digital Services, Managed Services, and Business Services. With headquarters in Detroit, Michigan, CTC has a team of over 2,000 experts worldwide. We empower more than 100 organizations to tackle complex challenges and transform them into sustainable competitive strengths--driving innovation, efficiency, and growth every step of the way. Our strengths have always been Commitment to Customer, Commitment to Colleagues, and Commitment to Community (CTC).