Customer Service Representative
Three Point Solutions
Job Title: Customer Service Representative
Client: Medical device Manufacturing Company
Duration: 6 Months
Location: Webster, TX 77598
Shift: 1st Shift: 8 AM to 5 PM
Qualifications:
#ZR
Client: Medical device Manufacturing Company
Duration: 6 Months
Location: Webster, TX 77598
Shift: 1st Shift: 8 AM to 5 PM
Qualifications:
- High school diploma or GED equivalent required.
- Bachelor's Degree in a business or other discipline preferred, OR equivalent customer service experience required.
- 0 - 1 year in a business environment preferred.
- Superior Customer Service skills.
- Excellent verbal and written communication skills.
- Ability to multitask and prioritize.
- Able to work in a fast-paced environment.
- Strong knowledge of Microsoft Outlook Applications.
- Computer knowledge with databases a plus.
- Typing 45+ WPM.
- Strong attention to detail.
- Superior data entry skills with high degree of accuracy.
- Positive outlook with the ability to promote teamwork and good working relationships across all levels of the organization.
- The Customer Support Reps maintains excellent customer service relationships with our Customers, Sales Force and Internal Departments.
- The role is responsible for representing the voice for the customers to determine how Client can best satisfy their needs.
- Work with all levels of customers to assist with their request for Client products.
- Provide professional phone support to our customers and outside Sales Reps.
- Process transactions including Sales Orders with a very high accuracy rate.
- Able to create RMA's with assistance on how to determine disposition.
- Work with internal departments such as Order Fulfillment, Planning, Manufacturing, Finance and Shipping to ensure timely delivery for customer orders and information related to their requests.
- Work on process improvements to provide better service to our customers and streamline workflow.
- May provide back-up for Receptionist.
- Maintain Customer Database, including processing leads and updating customer records.
- Verify accuracy for all orders to ensure proper contact review has been performed and all information entered is correct.
- Show an understanding of the complete order process.
- Help the department meet continuous improvement goals through 5S.
- Work on special projects as necessary.
- Other related duties as assigned.
#ZR
Vacancy posted 2 days ago
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