General Manager

Maple Bluff Country Club, Madison, WI 53704, USA Operations Full Time Requisition #: GENER037394 Description Maple Bluff Country Club, located in Madison, Wisconsin , is pleased to announce an excellent career opportunity for General Manager! We are seeking a motivated individual who is interested in contributing to a positive experience for our members and guests while continuing to grow their knowledge of golf club operations. As an associate of Troon, you’ll contribute to a global leader in golf and community management. Located in the Madison, Wisconsin area, Maple Bluff Country Club offers a distinguished private club experience rooted in tradition, community, and a shared passion for golf, recreation, and hospitality. The Club is entering an important chapter in its history, with a significant golf course construction project on the horizon and an opportunity to further define its identity, strengthen member engagement, and position itself for long-term success. We are seeking a dynamic, strategic, and hospitality-driven General Manager who will build upon the Club's traditions, inspire its team, and provide the leadership necessary to guide Maple Bluff through this exciting period of investment and transformation. About Maple Bluff Country Club Maple Bluff Country Club is a private, member-focused club with a proud history and a strong sense of community. The Club provides an environment where members and their families can enjoy golf, dining, recreation, and meaningful social connections. As the expectations of private club members continue to evolve, Maple Bluff is committed to ensuring its facilities, services, and experiences reflect the needs and aspirations of its membership. The Club is preparing for a significant golf course construction project that represents an important investment in its future. Equally important is the opportunity to establish a clear and compelling Club identity that will guide strategic decisions, strengthen the membership experience, and differentiate Maple Bluff within the Madison market. The Opportunity The General Manager serves as the chief operating executive of Maple Bluff Country Club and is responsible for the overall leadership, management, and performance of the Club. This individual will serve as the visible, accessible, and trusted leader for members, guests, associates, and the Board of Directors. The successful candidate will champion a culture of genuine hospitality, inspire a high-performing team, and ensure that every aspect of the Club experience reflects the expectations of its membership. Working collaboratively with the Board of Directors and Troon leadership, the General Manager will play a pivotal role in defining the Club's future, successfully navigating a major golf course construction project, and enhancing the Club's membership experience and market position. Key Leadership Priorities 1. Define and Strengthen the Club's Identity Partner with the Board, membership, and Troon leadership to establish a clear vision, mission, and set of guiding values that reflect Maple Bluff's unique culture and aspirations. Identify the characteristics and experiences that differentiate Maple Bluff from other private clubs in the market. Translate the Club's identity into a consistent approach to hospitality, programming, service standards, and strategic decision-making. Balance the preservation of the Club's traditions with innovation and the evolving expectations of current and future members. 2. Elevate Member Satisfaction and Engagement Foster a welcoming, inclusive, and family-oriented Club culture where members feel valued, connected, and proud of their membership. Establish a visible leadership presence and build trusted relationships throughout the membership. Utilize member feedback, surveys, and engagement initiatives to identify opportunities for improvement. Establish measurable service standards and accountability across all departments. Inspire associates to consistently deliver memorable experiences that strengthen member satisfaction, loyalty, and retention. 3. Lead a Successful Golf Course Construction Project Provide executive leadership and coordination throughout the planning, construction, and reopening phases of the Club's golf course project. Collaborate with the Board, project committees, golf course architect, contractors, Golf Course Superintendent, and Troon's agronomy and construction resources. Support project oversight through effective communication, financial accountability, milestone tracking, and proactive problem-solving. Develop operating plans to minimize disruption and maintain member engagement throughout construction. Establish a comprehensive reopening strategy that celebrates the investment, builds excitement, and reinforces the long-term value of membership. 4. Strengthen Membership Marketing and Communication Develop and execute a comprehensive membership marketing and communications strategy aligned with the Club's identity and long-term objectives. Establish consistent, transparent, and engaging communications that keep members informed about Club operations, strategic initiatives, and construction progress. Work collaboratively with the membership and marketing teams to strengthen prospective member outreach, recruitment, onboarding, and retention. Position the golf course improvements as an important part of the Club's future while communicating the broader value of the Maple Bluff membership experience. Leverage Troon's marketing expertise, digital platforms, and industry resources to enhance the Club's reputation and market presence. Additional Key Responsibilities Leadership & Club Culture Inspire a culture of genuine hospitality, professionalism, teamwork, and accountability. Recruit, develop, mentor, and retain a high-performing management team. Establish clear performance expectations and promote continuous professional development. Leverage Troon's resources, operational standards, and best practices to strengthen the organization. Financial Performance & Asset Stewardship Provide disciplined financial leadership through effective budgeting, forecasting, financial analysis, and expense management. Establish financial accountability throughout the management team while balancing fiscal responsibility with exceptional member experiences. Collaborate with the Board and Troon leadership on operating budgets, capital planning, and long-term financial sustainability. Ensure proper care, maintenance, and stewardship of the Club's facilities and assets. Ensure accurate, timely, and transparent financial reporting through effective collaboration with Troon's accounting resources, while maintaining accountability for financial performance, internal controls, and operating results. Strategic Planning & Governance Serve as a trusted advisor and strategic partner to the Board of Directors. Translate the Club's strategic priorities into actionable plans with measurable goals and clear accountability. Maintain transparent and effective communication with the Board and its committees. Support effective governance by maintaining a clear distinction between Board oversight and management responsibilities. Anticipate emerging private club trends and identify opportunities for innovation and improvement. Operational Excellence Provide executive oversight of all Club operations, including golf, agronomy, food and beverage, recreation, membership, and clubhouse services. Ensure consistent execution of exceptional hospitality and service standards. Utilize technology, member feedback, and performance metrics to drive continuous improvement. Implement and uphold Troon's operational standards and human resources policies. Maintain active professional affiliations and engagement within the private club industry. Qualifications Bachelor's degree from an accredited four-year college or university preferred. Active CMAA membership, Certified Club Manager (CCM) designation, or PGA/LPGA professional credentials preferred. Minimum five years of progressive leadership experience in private club or resort management. Demonstrated success leading a multifaceted private club operation with a strong focus on member satisfaction. Experience supporting major capital improvement projects, particularly golf course renovations or construction, strongly preferred. Proven ability to develop and execute membership marketing, communication, and engagement strategies. Experience collaborating effectively with a private club Board of Directors and volunteer committees. Strong financial acumen, including operating budgets, capital planning, and financial reporting. Exceptional communication, interpersonal, organizational, and team-building skills. Proficiency in Jonas and Microsoft Office applications preferred. A collaborative, visible, and approachable leadership style characterized by integrity, professionalism, sound judgment, and genuine hospitality. The Ideal Candidate: The ideal candidate is an accomplished private club leader who combines strategic vision with a genuine passion for hospitality and member engagement. This individual understands that a successful private club is defined not simply by its facilities, but by the relationships, experiences, and sense of belonging it creates for its members. The successful candidate will demonstrate the ability to lead through change, build consensus among diverse stakeholders, communicate with transparency, and execute complex initiatives while maintaining a consistent focus on the member experience. Above all, Maple Bluff seeks a leader who can honor the Club's traditions, inspire confidence in its future, and bring people together around a shared vision of excellence. Why Maple Bluff? This is a unique opportunity to lead a distinguished private club through an exciting period of investment and transformation. With a significant golf course construction project ahead and the opportunity to help shape the Club's identity and strategic direction, the successful candidate will play an influential role in defining Maple Bluff's next chapter. For an accomplished private club professional who values relationships, strategic leadership, and the opportunity to make a lasting impact, Maple Bluff Country Club offers an exceptional career opportunity. Benefits & Other Compensation: Healthcare Benefits – Medical, Dental, and Vision coverage Retirement Benefits – 401(k) with employer match (19 years of age and older) Time Off – Paid time off (PTO) and leaves of absence, in accordance with applicable law and eligibility criteria Eligibility for benefits and the specific terms, conditions, and offerings are governed by the applicable plan of documents and company policies, which may be amended at the Company’s discretion. About Troon Founded in 1990 and headquartered in Scottsdale, AZ, Troon is the world’s largest professional club management company, that specializes in services in golf, hospitality, and residential communities. With more than 900 locations in 45+ states and 27+ countries, Troon is a leading employer in hospitality. Guided by values that emphasize being infectiously energetic, consciously kind, and humbly prosperous, Troon offers professionals the opportunity to grow and succeed within a globally respected organization. Learn more at Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. #J-18808-Ljbffr Troon