Program Support Coordinator

An employee in this class is responsible providing programmatic support to management in departments that provide residential services for persons with developmental disabilities, mental illness and/or autism spectrum disorders. The Program Support Coordinator is a non-exempt, hourly position.

Supervision is received from a Director or other professional staff member; however, the employee is expected to exercise independent judgement and initiative within the limit of established policies and procedures.


Essential Job Functions

The below are intended as examples of various types of work performed, they are not all inclusive. The omission of a specific job duty from the below does not exclude them as a required job function as specified by the appropriate supervisor:


1. performs ISL variances checks

2. Completes home checks and other site visits to ensure quality services are provided

3. Performs quality assurance audits as directed

4. Performs audits on client and other relevant documentation to ensure best practices are followed

5. Under the direction of the Director, investigates complaints of individuals served, parents and/or guardians, takes appropriate action or refers problems to the other responsible official for resolution.

6. Circulates and implements directives of the Director, or other professional, maintains necessary records and reports.

7. Monitors group home and/or ISL budgets, food accounts, client personal spending, and ensures that accounting practices are maintained according to agency policy, and as assigned by supervisor

8. Performs other related duties as assigned.

Required Knowledge, Skills, and Abilities

1. Ability to exercise good judgement and discretion.

2. Ability to work with and respect persons with intellectual and developmental disabilities, autism spectrum, psychiatric and behavior disorders.

3. Ability to work varied and flexible hours, accept and adapt to changes in assignments, methods, policies, etc.

4. Knowledge of basic techniques used in the care, treatment and habilitative programming for individuals with mental illness, autism spectrum disorders and/or developmental disabilities.

5. Knowledge of elementary behavior support techniques.

6. Ability to understand and follow oral and written direction.

7. Ability to provide direct client care as needed, must be able to stand, stoop, lift up to 50 pounds, pull and push items.

8.. Must be a licensed and insured driver, with ability to obtain a Missouri Class E driver license.

Minimum Experience

Diploma from an accredited high school or equivalent. One-year experience in the human service field is preferred. Experience in theprovision of treatment and habilitation to individuals who have mental illness, autism spectrum disorders, and/or developmental disabilities is preferred. Has demonstrated abilities to motivate and lead others.