Manager, Finance Shared Services

* Provide direct oversight and leadership of offshore AR and AP transactional teams, ensuring alignment with organizational goals and service expectations* Establish clear roles, responsibilities, and performance expectations for offshore personnel* Develop and monitor KPIs, SLAs, and productivity metrics to drive accountability, service quality, and continuous improvement* Implement standardized processes, documentation, and operating procedures across offshore teams to ensure consistency and scalability* Lead regular performance reviews, operational cadence calls, and business reviews with offshore partners* Partner with third-party providers (if applicable) to ensure contractual adherence, service delivery, and issue resolution* Identify training needs and coordinate onboarding and ongoing development for offshore team members* Drive a culture of accountability, responsiveness, and continuous improvement within offshore teams* Ensure compliance with internal controls, company policies, and audit requirements across offshore operations* Act as escalation point for complex transactional issues, service disruptions, and cross-functional dependencies* Drive continuous improvement in transactional and reporting processes through automation and standardization using AI, RPA or other solutions* Reduce manual effort by developing repeatable, scalable reporting solutions Identify and implement best practices in data governance, reporting design, and analytics* Standardize AR and AP processes across onshore and offshore teams to improve efficiency, accuracy, and scalability* Identify opportunities to transition additional transactional activities to offshore teams where appropriate Cross-Functional Partnership* Collaborate with Accounting, Finance Shared Services, IT, and Operations teams to align reporting with business needs* Act as a liaison between technical teams and finance stakeholders to ensure solutions meet functional requirements* Support training and adoption of reporting tools and dashboards across the organization* Partner with Finance, Accounting, and Operations leadership to align offshore service delivery with business priorities* Communicate offshore performance, risks, and improvement initiatives to senior leadership* 10+ years in an accounting, finance shared services or similar environment for a medium to large organization* 5+ years’ experience in data analysis and reporting across multiple systems and high volumes of data* Strong understanding of accounting processes and financial data structures* Experience with ERP systems required (AS400 preferred)* Experience with reporting and analytics tools (e.g., Power BI, Cognos/TM1, or similar) strongly preferred* Proficiency in data extraction and manipulation tools (e.g., SQL, Excel, Power Query)* Experience working in and/or managing finance shared services environments, including offshore or global delivery models, strongly preferred* 3–5+ years of experience managing or leading offshore or remote transactional teams (AR, AP, or similar functions)* Demonstrated experience establishing and managing KPIs, SLAs, and performance metrics in a shared services environment* Experience driving process standardization, documentation, and operational governance across distributed teams* Experience working with third-party outsourcing providers or global capability centers (GCCs) preferred* Strong understanding of end-to-end AR and AP processes, including controls, compliance, and service delivery expectations* Proven ability to lead process improvements and transitions of work (onshore to offshore or vice versa)* Strong analytical and problem-solving skills with attention to detail* Ability to translate complex data into clear, actionable insights* Strong technical aptitude with systems and data tools* Excellent communication skills, with the ability to interact across technical and non-technical audiences* Self-starter with the ability to manage multiple priorities and drive initiatives independently* Continuous improvement mindset with a focus on automation and efficiency #J-18808-Ljbffr Fleetpride