HVAC Lead Installer / Field Operations Leader

Job Description

Job Description

Come help us Build the Best Ductless Mini Split Installation Team in Virginia

Mountain MiniSplits is not your typical HVAC company. We are a specialty firm focused on installing and servicing ductless mini split systems for our clients. We’ve installed in garages, sheds, 3rd stories, sunrooms, whole house systems and businesses. We specialize exclusively in Mitsubishi ductless mini split heat pump systems. If you’re done dealing with ductwork, lugging furnaces and boilers around and want to work with the best ductless equipment on the market, then hit the apply button and let’s have a conversation.

We're looking for the leader of our field operations.

As we continue to grow Mountain MiniSplits, we're looking to add a highly skilled technician who wants more in their career path than only installing equipment. We're looking for someone that wants to continually grow and evolve along with the company. This role is responsible for everything that happens after a customer says "yes." From planning and preparation to installation, quality control, team development, and customer satisfaction. You'll own the production side of our business and help build one of the best installation teams in Virginia. This is a high impact role in which you will work directly with the owner to elevate the business to the next level.

We believe in craftsmanship, continuous improvement, radical ownership, and delivering an experience homeowners rave about. If you are an HVAC professional looking for a new challenge and looking to grow personally and professionally, this may be the right fit for you.

This is a leadership position that still lets you get your hands dirty and maintain your craft.

You'll spend approximately 60% of your time leading installations and/or service work in the field and 40% planning jobs, coaching your team, improving systems, and driving operational excellence. If you're energized by building teams, solving problems, and raising the standard every day, we'd love to meet you.

What You'll Own - Primary Responsibilities

Once a project is sold, it becomes your responsibility. You'll own every aspect of delivering an exceptional installation and customer experience in the field. Simply put: You own production.

HVAC Lead Installer (60%)

• Be the organization’s leading expert regarding equipment knowledge, installation processes/procedures and continually pursue installation best practices
• Stay up to date on the latest equipment and materials as the industry continues to evolve bringing that knowledge and recommendations to leadership
• Performing 2-3 installations, service work, and/or deep cleanings each week alongside your team.
• Lead installation crews on residential and light commercial ductless mini split projects
• Install and service Mitsubishi ductless mini split systems including connections to disconnect, running line sets/covers, vacuuming down line sets, pressure testing the system to fully commission the system
• Maintain exceptional workmanship standards
• Ensure safety, cleanliness and organization on every jobsite
• Solving field challenges before they become customer problems
• Walk customers through the operation of the system & remote control
• Communicate proactively with homeowners throughout the installation creating a top level customer experience throughout the full customer journey
• Professionally represent the company at all times

Operations & Field Leadership (40%)

• Work with company leadership to implement a system with repeatable processes and steps to ensure quality and efficiency. Refine and implement installation standards and best practices
• You understand the business of HVAC and how to take an operation to the next level
• Mentor, coach and hold team members accountable through the implementation of regular performance reviews with the technician team
• Build a culture of ownership, professionalism, and continuous improvement
• Produce weekly reports tracking project and business KPIs
• Review every sold job before installation to plan manpower, materials, schedule and logistics in partnership with the Business Coordinator
• Partner with Business Coordinator to properly manage material inventory and equipment needs
• Approximately 3-4 days in the field and 1-2 in the office
• Showing up everyday with a great attitude and ready to lead a team of technicians
• Excellent communication skills ensuring information flows freely between the field and the front office at all times
• Leading, developing and growing our installation and service team
• Ensuring every installation meets Mountain MiniSplits' quality standards through final quality inspections
• Ensuring projects finish safely, efficiently, profitably, and on schedule

Who We're Looking For:

We're looking for someone special. Someone that sees the opportunity that this role offers and wants to take their career path to the next level. We're looking for someone who naturally takes ownership. When something goes wrong, you don't point fingers, you solve it. When your team struggles, you coach them. When you see an opportunity to improve a process, you take initiative and introduce the improvement to the organization.

You are someone that cares deeply about quality, but you also understand how to keep jobs moving efficiently. You understand the business of HVAC and what it takes to run a great operation. You're organized, dependable, calm under pressure, and committed to building a team that consistently delivers outstanding results. Most importantly, you lead by example through your attitude, your knowledge and your work ethic.

Above all else, your attitude, your communication and the care you have for your work has always set you apart from your peers. That is the person we are looking to find and elevate into this role.

Qualifications

Required:

• 4-6 years of strong residential HVAC installation experience with knowledge of Mitsubishi ductless mini split systems
• Has an understanding of system design, proper equipment sizing practices and the ability to execute high quality installations and system maintenance
• EPA 608 Certification (or the ability to obtain within 30 days)
• Strong organizational and communication skills
• Valid driver's license with a clean driving record and a vehicle to get to and from work
• Ability to lead and develop technicians
• Ability to lift 75 pounds and perform field work
• Comfort working on ladders and in hot/cold environments

Preferred:

• Previous experience leading installation crews
• Experience working with Mitsubishi Electric equipment
• Journeyman HVAC License
• NATE Certification
• Virginia Master HVAC License

or

• Ability and desire to obtain a Virginia Master HVAC License within the next 12 months

What Success Looks Like:

Within your first year, you'll help create a field organization known for:

• Strong team culture with you as their leader
• Exceptional craftsmanship
• Consistent installation quality
• High customer satisfaction
• Efficient, well-planned and executed projects

Mountain MiniSplits is not your typical HVAC company. We are a specialty firm focused on installing and servicing ductless mini split systems for our clients. We specialize exclusively in Mitsubishi ductless mini split heat pump systems. We believe in craftsmanship, continuous improvement, radical ownership, and delivering an experience homeowners rave about.

Company Description

Mountain MiniSplits is not your typical HVAC company. We are a specialty firm focused on installing and servicing ductless mini split systems for our clients. We specialize exclusively in Mitsubishi ductless mini split heat pump systems. We believe in craftsmanship, continuous improvement, radical ownership, and delivering an experience homeowners rave about.