Customer Support Engineer

Customer Support EngineerTRUMPF is looking for a Customer Support Engineer in California to help customers get the most from our sheet metal processing and laser technology solutions. In this role, you will combine technical know-how, hands-on service, and customer communication to support machine performance, troubleshoot issues, and deliver a great service experience.What you will doSupport customers on-site and remotely with troubleshooting, repairs, and machine performance questions.Act as a trusted technical resource for TRUMPF machines, capabilities, and operating best practices.Use remote diagnostics and support tools to resolve issues efficiently and keep customers informed.Work with applications, engineering, production, and other internal teams to solve technical problems.Provide customer training on machine operation and basic repair tasks.Document service work clearly and accurately, including mission reports, expense reports, and safety records.Manage assigned tools, equipment, vehicle, and parts inventory responsibly.Travel as needed to support customers, including overnight and occasional weekend trips.What you bringAssociate degree, technical school degree, or an equivalent combination of education and experience.Experience in a manufacturing, sheet metal, or technical service environment is preferred.Working knowledge of electronics, wiring, mechanics, hydraulics, software, or CNC equipment is helpful.Comfort using Microsoft Office, especially Excel and PowerPoint, along with drafting or modeling software.Strong communication skills and a customer-focused mindset.Ability to organize your schedule, manage multiple priorities, and work independently.A valid driver's license with a clean driving record.Willingness to lift up to 70 pounds and operate forklifts or overhead cranes when needed.Why TRUMPFWork with advanced technology that supports customers across manufacturing industries.Build your skills through factory training, technical resources, and collaboration with experienced teams.Join a company known for innovation, quality, and long-term customer partnerships.Ready to apply?If you enjoy solving technical challenges, helping customers, and working with advanced equipment, we would love to hear from you.Pay Range: $34.41 to $57.56TRUMPF Inc. endeavors to make TRUMPF careers pages accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance in completing the applications process, please contact our HR department at View phone number on click.appcast.io or at View email address on click.appcast.io. This contact information is for accommodation requests only and can not be used to inquire about the status of application.