ServiceNow Developer

Role Description

ServBeyond Solutions’ dedication to innovation, quality and customer satisfaction has allowed us to become a well-recognized leader in providing digital services for our Government customers. We seek an experienced Mid to Senior ServiceNow Developer who can contribute to our customer success. Be part of a dynamic company where technology makes a real impact – join ServBeyond Solutions today!

As a ServiceNow Developer, you will perform configuration, development, support, and maintenance, working with external and internal stakeholders to understand, propose, and deliver digital transformation solutions through ServiceNow Catalogs. The ideal candidate will possess a deep understanding of:

• IT Service Management (ITSM)
• IT Operations Management (ITOM)
• Public Sector Digital Services (PSDS)
• Customer Service Management (CSM)
• HR Service Delivery (HRSD)

The candidate should have:

• Hands-on expertise with ServiceNow projects from inception through completion
• Experience supporting government clients within HHS, CMS, DOD, and other federal agencies
• Worked on Xanadu release or higher
• Hands-on experience with Now Assist
• Exposure to tools such as AWS, GitHub, SharePoint

The Developer will also assist with other initiatives beyond the ServiceNow developer role, such as:

• Website support
• Microsoft ecosystem management
• Use case development for organization productivity
• Leveraging latest AI solutions in day-to-day development activities

Preference is given to candidates in the Baltimore Metro and Washington DC Metro areas.

Qualifications

• Bachelor’s degree in a technical field such as System Engineering, Computer Science, Information Systems, Engineering Science, Engineering Management, or related discipline, or equivalent experience/combined education, with 4-8 years of professional experience; or 2-6 years of professional experience with a related Master’s degree. Additional experience may be accepted in place of a degree.
• At least three (3) years of experience designing, developing, and supporting technology infrastructure.
• At least three (3) years of ServiceNow development.
• Experience with ServiceNow upgrades.
• Expertise across advanced ServiceNow applications such as ITSM, PSDS, HRSD, ITOM, CMDB, CSM, Security, ITAM (HAM/SAM), SPM, GRC, and Portal/UI Builder.
• Strong command of JavaScript, HTML/CSS, and Glide scripting for ServiceNow development and customization.
• Experience with Agile methodologies and project management practices.
• Excellent customer service skills and the ability to work independently, prioritize, schedule, and complete multiple tasks.
• Ability to multi-task and self-assign work in a fast-paced environment.
• Strong communication skills that enable proactive and effective collaboration with a virtual team.
• Demonstrate potential and willingness to learn and adapt to rapid technological changes.
• Open to receiving mentoring from senior developers and subject matter experts.

Requirements

• Develop custom applications, enhancements, and integrations using JavaScript, AngularJS, and ServiceNow APIs.
• Conduct system troubleshooting, testing, and performance tuning.
• Orchestrate and automate tasks.
• Responsible for the design and build of ServiceNow Applications and integration to other applications and platforms.
• Follow, maintain, and apply documentation best practice policies, procedures, and processes throughout ServiceNow development.
• Collaborate with cross-functional teams to gather input to support ongoing business needs for ServiceNow configuration, implementation, and support.
• Review and apply any additional UI/UX requirements from external and internal teams.
• Support data migration as needed.
• Design and implement solutions following established Configuration Management policies and standards.
• Integrate data from multiple data sources into a unified CMDB.
• Perform upgrades, patching, and other maintenance activities as necessary.
• Desire to further grow and enhance skillsets from more senior developers throughout each project.
• Must want to grow knowledge of ServiceNow platform and capabilities by continuing to obtain ServiceNow certifications.
• Develop use cases leveraging enterprise SaaS solutions.

Benefits

• Competitive salary
• Health, dental, and vision insurance
• Retirement savings plan
• Professional development opportunities
• Flexible work arrangements