Customer Success Associate

Bringing together deep industry expertise to drive our shared mission forward.Let's make financial services more transparent—together. Stratyfy is building the future of trusted AI in financial services. We design advanced, deterministic AI engines specifically built for the rigorous demands of highly regulated industries. If you are a builder who values high-precision logic, thrives in a collaborative team, and wants to deliver transparent solutions that safely unlock financial opportunity worldwide, we would love to have you join us.Customer Success AssociateNew York – RemoteLet's make financial services more transparent, together.Stratyfy is building the future of trusted AI in financial services. We design advanced, deterministic AI engines specifically built for the rigorous demands of highly regulated industries, giving financial institutions the predictive performance that they need to compete alongside the control and traceability they demand.We're looking for a high-energy Customer Success Associate to join us as we step into our next phase of growth. Operating with a grounded, stable foundation in a hyper-growth industry, Stratyfy is a place where you can make a massive impact. If you are early in your career, this role pairs real-world project ownership with the intentional mentorship, deep feedback loops, and supportive team environment you need to learn and grow your skills.If you are a builder who values high-precision logic, thrives in a collaborative team, and wants to deliver transparent solutions that safely unlock financial opportunity worldwide, we would love to have you join us.What we offer:A collaborative, mission-first culture: Join a brilliant team deeply invested in each other's success and the impact we're making togetherGrowth-focused environment: We provide the runway for you to own your professional development and carve out a meaningful career path within a fast-scaling companyComprehensive support: We offer a competitive compensation and benefits package designed to support both your professional achievements and your personal well-beingWhat You'll Do at StratyfySupport our C-suite in overseeing customer relationsAct as the customer's champion, working cross-functionally within Stratyfy, to ensure our customers are delighted with both the implementation and post-go-live experienceAssist in client implementations with project coordination and translating requirementsMeet with customers to understand their biggest pain points and develop relationships with internal and external stakeholdersPartner with the Sales team to identify and cultivate strategic expansion and upsell opportunitiesAssist in designing training materials, quick-start documentation, and FAQs that help customers extract maximum value from our productsTranslate customer feedback into specific product requirements and enhancementsExperience You Bring To This Role2-3 years of experience in customer solutions or data analysis within the tech industry; a background in fintech is a strong plusStrong communication skills characterized by empathy and a proactive, solution-oriented mindsetExcellent project management and organizational skills, with the ability to prioritize tasks effectively and maintain clear stakeholder alignmentA self-motivated and adaptable approach, with the ability to thrive in the dynamic, fast-paced environment of a scaling startupA proactive, roll-up-your-sleeves approach to accomplishing tasksJ-18808-Ljbffr