Athenaeum General Manager

Job Summary The Athenaeum General Manager serves as the leader and visionary for Caltech’s private membership club for faculty, students, staff and community members. This individual directs and provides strategic oversight and leadership to overall club operations and various departments within The Athenaeum. The General Manager is accountable for the club’s budget planning, revenues and cost controls, marketing, staff training and development, and fundraising. Most importantly, the General Manager ensures that every member’s experience reflects the Athenaeum's tradition of excellence and its role in fostering connection across the Caltech community. Essential Job Duties Provide strategic leadership and broad direction to all departments within The Athenaeum, including fiscal operations, hotel operations, membership and marketing, food and beverage, culinary, purchasing, and private and club events. Oversee the planning, development, formulation, and implementation of specific operational policies, programs, procedures, communications strategies, and business plans. Establish, implement, communicate, and reinforce the overall philosophy, mission, and vision of the club as these relate to Institute goals and as established by the Board of Governors, House Committee, and the Vice President for Administration and Chief Operating Officer. Ensure the delivery of the highest quality products, services, programs, and support to all members and their guests, and to campus divisions and departments. Collaborate and work in partnership with the various Committees to communicate the current financial or operational state of the club; provide information, advice, and recommendations on policy revisions or creation. Consistently assure that the club is operated in accordance with all applicable local, state, and federal laws through regular renewals of pertinent business licenses, permits, and certifications. Provide broad direction for high-profile events with significant visibility and impact on the reputation of the Institute. Develop and maintain strong working relationships, alliances, and open communications with the entire Caltech community. Fiscal Formulate annual operating and capital budgets and business plans; work closely with the management team to create these budgets. Continuously evaluate existing sources of revenues and identify and develop new revenue streams from current services and amenities to ensure operational integrity and continuity. Oversee and review management reports and financial statements with special attention to revenue generation and cost containment; execute corrective action when revenue streams decrease and/or when costs inflate disproportionately with income. Collaborate with the club’s senior team to establish and monitor appropriate controls and safeguards to protect the inflow of cash payments and revenues. Human Resources Make key decisions on hiring and termination, promotions, salary changes, training and development, goal setting, and performance evaluations. Cultivate a positive and productive workplace through communication, vision, teamwork, and commitment. Advance, develop, and improve human resource assets through staff education and training, coaching and counseling as necessary. Facility Management / Infrastructure Oversee the care and maintenance of the club’s physical assets and facilities; provide overall direction and recommendations to the Design Review and House Committees on major construction, renovation, or refurbishment projects. Create and monitor renovation and construction budgets to ensure decisions are within the project’s finances and resources. Marketing / Communications Act as the primary communicator for all information, written or oral, to club members and staff. Oversee member relations programs that promote The Athenaeum’s services and facilities to current members; build and shape campaigns and outreach programs to potential members. Oversee the development and implementation of an effective communication and marketing strategy using existing social media platforms. Direct the development and maintenance of The Athenaeum’s website and regular email blasts and monthly newsletter. Maintain membership within the Club Management Association of America and other professional associations; attend conferences, workshops, and meetings to stay abreast of market trends. Fundraising Expand The Athenaeum Architectural Preservation Fund (AAPF) into a robust sum to finance capital and maintenance projects. Work with Advancement to develop, establish, and implement a strategic plan in attracting and involving donors to the AAPF. Community Outreach Participate in outside activities and events to enhance the prestige of the club and broaden its operations. Basic Qualifications Bachelor’s degree in hospitality management, business, or related field; or equivalent years of relevant work experience. 10+ years of hospitality leadership experience. Established experience in a private club, luxury hotel, resort, or historic property with oversight of multi-department operations. Proven success overseeing hotel and private club financials including operating and capital budgets, member dues models, food, beverage, and events performance. Proven experience working with Boards, Trustees, or governance committees, including regular reporting and strategic collaboration. Track record of strategic planning, and organizational leadership. Experience leading high-touch service environments focused on exceptional member and guest experiences. Demonstrated success leading digital marketing, social media, and brand repositioning initiatives. Preferred Qualifications Master’s degree in Hospitality Management, Business, or related field. Experience in higher education. Experience managing a historic hotel, luxury membership club, or heritage property with preservation considerations. Certified Club Manager (CCM), Certified Hotel Administrator (CHA), Certified Hospitality Professional (CHP), or other relevant credentials. Active involvement in professional associations such as CMAA or AHLA. Hiring Range $193,000 - $225,000 per year The salary of the finalist(s) selected for this role will be set based on a variety of factors, including but not limited to internal equity, experience, education, specialty, and training. Benefits As one of the largest employers in Pasadena, CA, Caltech offers comprehensive benefits to eligible employees and their dependents, including competitive compensation, health, dental, and vision insurance, retirement savings plans, generous paid time off, tuition reimbursement, and more. Non‑benefit eligible employees receive some benefits such as onsite counseling and sick time. EEO Statement We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, or national origin, disability status, protected veteran status, or any other characteristic protected by law. Caltech is a VEVRAA Federal Contractor. To read more Equal Employment Opportunity (EEO) go to eeoc_self_print_poster.pdf. Disability Accommodations Caltech complies with the Fair Employment and Housing Act (FEHA) and the Americans with Disabilities Act (ADA). We consider reasonable accommodations necessary for eligible applicants and employees to perform the essential functions of the position. #J-18808-Ljbffr