Family Advocate

Job Posting Dates: 10/02/2026 until filled
Job Title : Family Advocate
Reports To: Family Advocate Supervisor

The National Children's Advocacy Center (NCAC) has an immediate need for a Family Advocate to join our team of dedicated professionals providing intervention services to children and families in the Huntsville/Madison County area. This is a full-time opportunity for an experienced case management and crisis intervention professional who is passionate about supporting the NCAC's mission to champion and strengthen the global response to child abuse.

About the role:
As a member of our team in Huntsville, AL, you will provide support and advocacy to caregivers whose children are alleged to have been abused. Family Advocates work collaboratively with Child Forensic Interview Specialists, Therapists, and Medical staff as well as NCAC's partners on the Multi-Disciplinary Team (MDT), including the Department of Human Resources, law enforcement, and the District Attorney's office.

A typical day may include:

• Providing support and advocacy to a caregiver whose children are alleged to have been abused
• Providing crisis interviews for a caregiver of an alleged child abuse victim
• Educating caregivers on abuse and neglect-related topics as appropriate
• Helping a caregiver develop workable strategies to protect the child and themselves
• Accompanying a client to meetings with community agencies
• Providing crisis support and assisting a walk-in client or concerned community member in making child abuse reports to appropriate authorities
• Performing needs assessments to recognize the need for professional interventions and making appropriate and effective referrals
• Maintaining accurate and timely documentation of services including crisis interviews, follow-ups, summaries of individual and group services, and other related interventions
• Sharing critical family updates with the MDT and representing family needs during case reviews
• Providing back-up coverage to the front desk in the Children's or MDT Buildings
• Co-facilitating a caregiver support group with an NCAC therapist
• Assisting the Family Advocate Supervisor with monthly Lunch and Learn programs
• Participating in continuing education as per accreditation guidelines
• Other duties as assigned

You will thrive in this job if you:

• Possess working knowledge of parent-child interaction, child development materials, and the dynamics of child sexual abuse and neglect, and have the ability to apply this information in direct service to clients
• Understand and respect a variety of different backgrounds and family dynamics
• Have excellent interpersonal skills, with the ability to manage sensitive and confidential situations with tact, professionalism, and diplomacy
• Maintain working knowledge of community resources and can use them appropriately to meet client needs
• Are skilled in facilitating group trainings
• Establish and maintain effective working relationships
• Excel in maintaining accurate and timely documentation of services
• Remain calm in stressful situations
• Possess flexibility for responding to clients in crisis during non-standard work hours
• Read, write, and speak English required; bilingual in Spanish strongly preferred

We are looking for a team member who is aligned with NCAC's Organizational Values:

• We are passionate about making the world a better place.
• We thrive by learning, collaborating, and celebrating.
• We welcome innovative ideas and new perspectives.
• We help each other succeed.

Education and experience requirements for this role include :

• Bachelor's degree in social work or a related field
• Experience with and knowledge of the field of child maltreatment required
• Minimum of three years of experience working with children and/or families
• Case management and crisis intervention experience in child maltreatment cases preferred

Certificates, Licenses, Registrations

• Must possess a valid U.S. driver's license and a registered passenger vehicle with liability insurance
• License in Social Work or related field (or license eligible) is preferred

Location and Hours

The NCAC main campus is located in beautiful downtown Huntsville, AL. Our standard business hours are 8:00 - 5:30 CT, Monday through Friday. This position will work on-site in the Children's Building approximately 40 hours per week and requires flexibility to respond to clients in crisis during non-standard work hours as needed.

About the NCAC
The NCAC revolutionized the United States' response to child sexual and physical abuse and other forms of child maltreatment. Since its creation in 1985, the NCAC has served as a model for the 1,000+ Children's Advocacy Centers (CACs) now operating or developing in the United States and in more than 34 countries throughout the world. The NCAC's mission is To Champion and Strengthen the Global Response to Child Abuse.

The NCAC provides extensive child abuse prevention and intervention services in Huntsville/Madison County and is one of the leading organizations in the country providing training and technical assistance for professionals working in the field of child abuse response. We offer a variety of inter- and multidisciplinary trainings and professional development programs. Trainings are offered in-person, virtually, and on-demand through the NCAC Virtual Training Center. NCAC also manages the Child Abuse Library Online™ (CALiO™), which is one of the largest repositories of child maltreatment resources in the world. Our staff trainers are experts in their fields of professional service and stay abreast of current research and trends, making our trainings relevant, ever-evolving, and some of the best in the world.

Our Community
Huntsville, Alabama, is consistently recognized as one of the nation's top places to live and work. In 2026, Travel & Leisure Magazine named Huntsville #1 in the Country for Quality of Life, and U.S. News & World Report named Huntsville the #2 Best-Performing Large City in the country. Known as the "Rocket City," Huntsville is a thriving hub for technology, aerospace, and defense, and home to the Army's Redstone Arsenal, the U.S Space and Rocket Center, and NASA's Marshall Space Flight Center. With its scenic mountain views, mild climate, affordable housing, vibrant arts and entertainment, and abundant outdoor recreation, Huntsville and surrounding Madison County provide an excellent quality of life.

Perks and Benefits
We hope you're excited by the possibilities that come with working at NCAC! We offer the following benefits to our full-time employees:

• NCAC observes 14 holidays and has a generous leave policy.
• Health, dental, vision, cancer, and life insurance
• Employee Assistance Program
• 401(k) Retirement Savings Plan

Application and Hiring Process
To apply, follow the "Apply Now" button, which will be at the end of this posting. A complete application includes a cover letter, resume, salary requirements, and references. Incomplete applications will not be considered. When you apply via our website, you will receive an automatic email acknowledging that we have received your application. Please, no phone calls or emails regarding the position or application process. All offers are contingent on passing a drug screening and background check, including motor vehicle records. Candidates for jobs requiring driving must have an excellent driving record.