Front Desk Staff

Front Desk & Member Services Specialist – Join Our Team!

Both full-time and part-time positions available! Industry-leading benefits and perks!

Are you an energetic, people-loving professional with a passion for customer service? Do you thrive in a lively, fast-paced environment where every day brings new interactions and opportunities to make a difference? If so, we want YOU to be a friendly face of Gilbert School of Music! As a Front Desk & Member Services Specialist, you’ll be at the heart of our dynamic Music Learning Center, ensuring that students and families feel welcome, engaged, and excited about their musical journey. With multiple private and group classrooms buzzing with activity, your role will be crucial in coordinating student scheduling and placements, keeping our operations running smoothly, and fostering an incredible experience for our Members—both students (primarily kids) and their parents. If you're looking for a fulfilling role where you can blend organization, customer care, and a love for the arts, this is the job for you!

What You'll Do:

• Be a friendly, welcoming face of our school—both in person and over the phone
• Provide top-notch customer service to students and families
• Handle inbound sales—signing up new students and helping families find the right programs
• Manage scheduling for lessons and coordinate student enrollments to ensure a smooth and efficient experience for our Members
• Assist with customer relationship management and follow up with potential leads
• Upsell services and programs to enhance the Member experience
• Maintain an organized and efficient front desk area, ensuring all materials and supplies are stocked
• Address Member inquiries and resolve any issues promptly to ensure satisfaction
• Communicate effectively with team members and other departments to coordinate scheduling and services
• Supervise front desk operations during shifts, ensuring all procedures are followed
• Work in a fast-paced environment with a variety of activities happening at once
• Occasionally assist with managing info booths at community events around town
• Help coordinate and support recitals and performances at local venues
• Perform general office work to ensure smooth daily operations

Who You Are:

• A golden-voiced communicator who loves talking to people
• Someone with sales and customer service experience—bonus if you’ve worked in a fast-paced environment
• A friendly, enthusiastic personality that makes people feel at home
• A multi-tasker who thrives in a role that requires both organization and flexibility
• Comfortable with technology and excited to learn new systems- CRM experience a plus
• A self-starter who takes initiative and stays focused
• Someone who knows how to dress and present themselves professionally as a front-facing representative of our school

Why Join Us?

• Full-time and part-time positions available
• Competitive pay based on experience and education
• Amazing employee perks, including PTO, gym membership, unlimited healthcare for your entire household, a fully stocked break room, and more
• Full-time benefits include fully paid health, dental, and vision insurance premiums and more valued around $6k per year
• We invest in your professional growth—full-time employees receive access to unlimited online courses and certifications for career and personal development
• All employees receive ongoing paid training to ensure confidence in their role and opportunities for growth
• Work in a fun, fast-paced environment where you get to make a difference every day
• Growth opportunities as we expand throughout the valley and beyond (operating in 3 states)
• We don’t cheap out on the AC! Arizona gets hot, but you’ll stay cool while working—we keep our space comfortable so you can focus on providing excellent service without melting!
• Be part of an organization that was awarded National Music School of the Year and is on the Inc. 5000 list of fastest-growing private companies in America!

Location: Gilbert, AZ 85233 (In-person position)

Job Types: Full-time, Part-time

Benefits:

• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 4 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Every weekend
• Monday to Friday
• Rotating weekends
• Weekends as needed

Ability to Commute: Gilbert, AZ 85233 (Required)

Ability to Relocate: Gilbert, AZ 85233: Relocate before starting work (Required)

Work Location: In person