Customer Service Representative

Customer Service Representative
Phoenix, AZ | On-site
Contract Duration: 3-4 months


Soni's client, a Transportation organization , is seeking a Customer Service Representative to provide front-line customer support by managing incoming inquiries, order entry, billing, and administrative coordination. This role serves as a key point of contact for customers and supports sales and operations teams to ensure timely, accurate service delivery. The ideal candidate is customer-focused, highly organized, and comfortable working in a fast-paced, high-volume environment.


Key Responsibilities of the Customer Service Representative:

• Manage incoming customer calls and walk-ins while supporting front desk operations
• Respond promptly to customer inquiries regarding pricing, orders, billing, and services
• Enter quotes and customer orders accurately and in a timely manner
• Process and maintain accurate customer billing
• Check product availability and communicate estimated arrival times when items are out of stock
• Maintain accurate customer and contact information
• Provide reports and administrative support to the sales team as needed
• Order and maintain office supplies
• Ensure compliance with company policies and initiatives
• Complete additional duties as assigned by management

Required Qualifications of the Customer Service Representative:

• Minimum of 2 years of experience in a customer service environment
• Associate degree or equivalent related work experience
• Experience working in a fast-paced, high-volume environment
• Strong organizational skills with the ability to manage multiple priorities
• Excellent verbal and written communication skills
• Ability to build relationships and establish credibility with customers

Preferred Skills of the Customer Service Representative:

• Strong attention to detail and accuracy
• Ability to multitask calmly and professionally
• Comfort working across multiple systems and platforms
• Proficiency with Microsoft Excel, Word, and Outlook
• Experience with Epicor P21 and/or CRM systems is a plus

Compensation: $19 to $22 an hour
Compensation is based on a range of factors that include relevant experience, knowledge, skills, other job-related qualifications.


Please apply for immediate consideration!

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