Customer Experience Advisor, Retail

Customer Experience Advisor

The Customer Experience Advisor, based at the Cirrus Store's flagship location in Knoxville, Tennessee, plays a pivotal role in enhancing customer satisfaction and driving revenue growth within retail operations. This position is dedicated to fostering lifelong relationships with Cirrus aircraft owners and pilots by delivering exceptional service throughout their journey. The CXA leverages a client-centric approach to create personalized experiences that exceed expectations, contribute to a robust aviation experience and grow revenue.

Responsibilities

• Customer Engagement and Upselling: Actively engage with customers to understand their needs, address concerns, and identify opportunities for upselling or cross-selling products and services.
• Relationship Management: Develop and maintain strong relationships with customers before, during, and after their interactions with the business, ensuring consistent positive brand experiences.
• Cross-functional Collaboration: Collaborate with internal departments to optimize customer interactions, expand the use of Cirrus products and services, and foster brand loyalty.
• Product Knowledge and Trends: Maintain a comprehensive understanding of Cirrus merchandise, industry trends, and consumer behavior to enhance customer interactions and product recommendations.
• Operational Excellence: Perform daily operational tasks including opening and closing the store, processing sales transactions, managing inventory, and ensuring adherence to merchandising standards.
• Continuous Improvement: Identify opportunities for store improvements in merchandise selection, visual standards, and operational processes to enhance customer satisfaction and operational efficiency.
• Travel Requirements: This role may require travel based on business needs. Specific travel expectations, including frequency, duration, and locations, may vary and will be communicated in advance when possible. Travel may include visits to one or more of the following locations: Duluth, MN; Grand Forks, ND; Orlando/Kissimmee, FL; McKinney, TX; Benton Harbor, MI; Scottsdale/Chandler, AZ, as well as other regions as needed for events or additional business requirements.

Qualifications

• Bachelor's degree in Retail Merchandising, Business, Hospitality, or related fields plus 4-7 years of retail or customer service experience
• Demonstrated track record of increasing responsibilities and business growth, proficiency in Microsoft Office Suite, and the ability to adapt quickly to new systems.
• Strong work ethic, ability to work independently and prioritize tasks in a fast-paced environment, sound judgment, and excellent communication skills.
• Valid driver's license with a good driving record, flexibility for overnight travel and weekend work.

Our Benefits: Cirrus provides a range of exciting benefits, including:

• Comprehensive Health Coverage: Medical, vision, dental, with additional dependent coverage options
• Employer-Paid Coverages: Group term life, short- and long-term disability insurance
• Flexible Spending Accounts: FSA and HSA offerings with company contributions to HSA
• Well-being: Calm Health, Employee Assistance Program, and wellness incentives through medical provider
• 401(k) Plan: Dollar-for-dollar match up to 5% after 90 days, with 100% vesting at 1 year of service
• PTO: Various PTO plans starting at 100 hours accrued within the first year
• Additional Time off Benefits: Paid holidays, 2 weeks of Paid Parental leave, paid time for funeral leave and jury duty
• Career Development: Tuition reimbursement program and professional growth opportunities
• Exclusive Discounts: Cirrus Store, partner and marketplace discounts available
• Community & Engagement: Company and employee clubs at various locations

These benefits are designed to support your well-being, growth, and enjoyment at Cirrus!

Pay Range

Salary Range: USD $48,195.58/Yr. - USD $72,293.36/Yr.

Sign On Bonus