Water Operations Supervisor

Water Operations Supervisor 

Non-Union Position
WTR-Operations Staff-Sunriver 2; Sunriver, Oregon (US-OR)
Regular FT, Non-Exempt
Posting # 5699

About Us:

NW Natural Water owns and operates water and wastewater utilities in communities throughout Texas, Arizona, California, Idaho, Oregon, and Washington. Since 2018, we have acquired more than 30 utilities and today serve more than 190,000 people via 76,000 connections.

Our parent company, NW Natural Holding Company (NYSE: NWN) (NW Natural Holdings), is headquartered in Portland, Oregon and has been doing business for over 165 years. The company operates through NW Natural Gas Company (NW Natural), SiEnergy Operating (SiEnergy), NW Natural Water Company (NW Natural Water), NW Natural Renewables Holdings (NW Natural Renewables), and other business interests, serving a combined population of over 2.6 million people.

Position Summary:

Under general supervision, this job classification supervises the operation, maintenance and repair of the Utilities water transmission/distribution systems according to state and Federal environmental regulations, and Company policies, procedures and goals.

Essential Duties & Responsibilities:

• Plans, schedules, and supervises the operation, maintenance, and repair of Water infrastructure, equipment, and components; duties may vary according to job assignment.
• Monitors Water activities to assure that Department policies are followed.
• Supervises operations of the Water Systems maintenance and repair crews; coordinates Water activities to protect the health and safety of the citizens and the environment; resolves routine customer complaints; assures compliance with State and Federal environmental and water quality laws and regulations, and Company code, regulations, policies and standards.
• Supervises staff, and assigns tasks, projects and priorities; assures that assignments are defined and achieved; evaluates staff performance; assures that quality and safety standards are met; develops staff skills and safety training plans; meets regularly with staff to discuss and resolve priorities, workload, resource allocation, equipment, and technical issues.
• Reviews work assignments and project schedules, and assigns resources; develops plans, specifications and budgets for repair and replacement of equipment and tools; manages an inventory of equipment, tools and supplies.
• Plans special projects; assures accomplishment of goals and objectives; plans staffing assignments to assure operational effectiveness; reviews the work of assigned staff to assure the work quality and timely completion of assigned duties and responsibilities; oversees work of outside contractors and vendors.
• Monitors operations and maintenance projects; monitors work sites to assure that safety rules and regulations are followed, and that the work zone and all equipment are in safe operating condition; assures maintenance and repair issues are properly identified, addressed and resolved; reports unsafe conditions, accidents, injuries, security issues and illegal activities.
• Maintains system wide programs, including valve and hydrant exercising, water quality flushing and water service replacement, compiles operational and technical data, and creates summary reports and recommendations.
• Oversees special Water projects; assures effective communication of trends and issues.
• Responds to critical incidents, and takes command when appropriate.
• Supports the relationship between the Company and the general public by demonstrating courteous and cooperative behavior when interacting with citizens, visitors, and Company staff; promotes the Company goals and priorities, vision, values, and complies with all Company policies and procedures.
• Maintains absolute confidentiality of work-related issues and Company information; performs other duties as required or assigned.

Qualifications:

Education, Training and Experience Guidelines

• High School Diploma or GED equivalent; AND four (4) years of Water Distribution experience, preferably with Company; OR an equivalent combination of education, training and experience.

Knowledge of:

• Company policies and procedures.
• Oregon Department of Environmental Quality, American Water Works Association, Environmental Protection Agency, Uniform Plumbing Code, Company Code, Company Regulations, Occupational Safety and 
• Health Administration laws, rules, and requirements governing the management of water distribution systems.
• Techniques and practices for efficient and cost effective management of resources.
• Methods, materials and equipment used in water systems maintenance.
• Federal and State codes and regulations governing water and emergency response.
• Techniques for use and storage of chemicals, including OSHA Safety Data Sheets (SDS) for hazardous chemicals used in the workplace.
• Environmentally responsible and resource-efficient public utilities maintenance techniques.

Skill in:

• Supervising water systems operations.
• Interpreting and applying technical standards and procedures, Federal and state rules and regulations, and Company code, regulations, policies and procedures.
• Evaluating operational conditions, and developing effective maintenance and repair plans.
• Promoting and enforcing safe work practices.
• Managing staff, delegating tasks and authority, and coaching to improve staff performance.
• Using initiative and independent judgment within established procedural guidelines.
• Interpreting technical instructions and analyzing complex variables.
• Assessing and prioritizing multiple tasks, projects and demands.
• Operating a personal computer utilizing standard and specialized software.
• Communicating effectively verbally and in writing.

License and Certification Requirements:

• A valid Oregon State Driver’s License is required. A valid Oregon State Commercial Driver’s License will be required within 6 months of hire.
• Water Systems require a Class B CDL w/Tanker endorsement within 6 months.
• Water Distribution Grade 2 certifications from the Oregon Health Authority are required at time of application.

Working Conditions:

Work is performed in a standard office environment, and Company facilities, and outdoors in all types of weather. May occasionally be required to bend, reach, stoop, and lift objects. May be exposed to safety hazards, hazardous chemicals, infectious diseases, and dangerous tools and equipment.

What we offer:

Health & Wellness –

• Rich health insurance benefits with competitive employer contribution
• Free access to an online wellness resources platform 

Work Life Balance -

• Start at 20 Vacation Days 
• 80 Hours of Sick Time 
• 13 paid holidays
• 3 weeks paid parental leave

Financial -

• Competitive 401K company contribution and match 
• 15% discount on NW Natural stock through Employee Stock Purchase Program
• Up to $5250 a year in tuition reimbursement

Base hourly range: $34.37 - $52.24 per hour, depending on qualifications 



 

Application Process:   To be considered for this position, submit a complete electronic application including cover letter and resume via our website.

Deadline:  9/15/26

Disclosure: We are a drug free workplace and we comply with Federal Drug Free Workplace Act and Department of Transportation regulations. NW Natural Water participates in E-Verify. Individuals hired will have their Form I-9 information submitted to E-Verify. E-Verify is an Internet-based system that compares information from an employee’s Form I-9, Employment Eligibility Verification, to data from U.S. Department of Homeland Security and Social Security Administration records to confirm employment eligibility.

E-Verify Information
NW Natural participates in E-Verify. Individuals hired will have their Form I-9 information submitted to E-Verify. E-Verify is an Internet-based system that compares information from an employee’s Form I-9, Employment Eligibility Verification, to data from U.S. Department of Homeland Security and Social Security Administration records to confirm employment eligibility.

All applications must be submitted through NW Natural Water’s Electronic Application System. Resumes submitted via email, fax or mail will not be accepted in lieu of an electronic application.

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

NW Natural Water does not accept unsolicited submissions or assistance from search firms for posted positions. Resumes submitted by search firms working under a valid and current written contract with NW Natural Water valid written Statement of Work in place for this position from NW Natural Water HR/Employment will be deemed the sole property of NW Natural Water. No fee will be paid in the event the candidate is hired by NW Natural Water as a result of the referral or through other means.